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Run: Guest Laundry and Valet Service Log

Track guest laundry, pressing, and dry cleaning from intake to delivery with clear item counts, special handling notes, charges, and receipt confirmation.

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Log Entry Details

Date of Receipt (required)

Date the guest garments were received by staff.

Time of Receipt (required)

Time the guest garments were received.

Staff Member Name (required)

Department (required)

Order / Bag Tag Number (required)

Unique identifier printed on the laundry bag tag or order slip.

Guest and Room Information

Guest Last Name (required)

Room / Suite Number (required)

VIP / Priority Guest? (required)

Guest Notification Preference (required)

How should the guest be notified when order is ready?

Service Type and Garment Details

Service Type(s) Requested (required)

Select all services that apply to this order.

Garment Item List (required)

List each garment type and quantity. Add rows as needed.

Total Number of Items (required)

Total count of all individual garments in this order.

Number of Laundry Bags / Hangers (required)

Number of bags or hanger groups submitted by the guest.

Condition and Special Handling Notes

Pre-Existing Damage or Stains Noted? (required)

Describe Pre-Existing Damage or Stains

Document all visible damage before processing to protect the property from liability claims.

Photo of Pre-Existing Damage

Attach a photo documenting any pre-existing damage for the audit trail.

Special Care Instructions

Note any care label instructions or guest-specific requests.

Guest Provided Written Instructions? (required)

Service Timeline and Priority

Requested Return Date (required)

Date by which the guest expects their garments returned.

Requested Return Time

Specific time requested for return, if applicable.

Express Service Surcharge Acknowledged by Guest?

Required if express or same-day service was selected.

Delivery Location (required)

Delivery Location Notes

Charges and Billing

Billing Method (required)

Estimated Charge (USD)

Estimated total based on item count and services. Final charge confirmed at completion.

Final Charge (USD)

Actual charge posted upon order completion. Complete this field at time of delivery.

Charge Posted to Guest Folio?

Confirm once charge has been applied in the PMS.

Delivery Confirmation

Order Completed and Ready for Delivery? (required)

Partial Delivery Notes

Actual Delivery Date

Date the completed order was returned to the guest.

Actual Delivery Time

Delivered By (Staff Name)

Guest Confirmed Receipt?

Additional Notes or Incidents

Document any guest complaints, missing items, or damage claims that arose during this order.

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