Cruise Ship Shore Excursion Booking Cancellation Form

Form for processing guest-requested cancellations of pre-booked shore excursions, capturing booking reference, cancellation reason, deadline compliance, and onboard account credit authorization.

Guest & Voyage Information

• Guest Full Name *
• Stateroom Number *
  Your stateroom number as shown on your key card.
• Voyage / Sailing Number *
  Found on your cruise confirmation or boarding documents.
• Embarkation Date *
  The date your voyage began.
• Email Address
  Optional. Providing your email allows us to send a cancellation confirmation after disembarkation. No marketing communications will be sent without separate consent.

Shore Excursion Booking Details

• Shore Excursion Booking Reference *
  Found on your excursion confirmation receipt or the Shore Excursions section of the onboard app.
• Excursion Name *
• Port of Call *
• Scheduled Excursion Date *
• Scheduled Departure Time *
  As shown on your excursion ticket.
• Number of Guests to Cancel *
  Enter the total number of guests included in this cancellation.
• Total Amount Paid (USD) *
  Total charged to your onboard account for this booking.

Cancellation Policy Compliance

• Date & Time of This Cancellation Request *
  The system will use this timestamp to determine policy compliance. Staff: verify against ship's official time.
• Calculated Hours Before Scheduled Departure
  Auto-calculated by the system based on cancellation request time vs. excursion departure. Staff will verify.
• Is This Cancellation Within the 48-Hour Policy Window? *
  Staff: select based on verified timestamp comparison.
• Ship/Operator Cancellation Reason
  Complete only if the excursion was cancelled by the ship or operator.

Cancellation Reason

• Primary Reason for Cancellation *
• Additional Details
  Optional. Your comments are anonymous in aggregate reporting.
• Do you require a medical or accessibility accommodation for an alternative activity?
  If yes, our Guest Services team will follow up to assist with ADA-compliant alternatives.

Credit & Refund Authorization

• Credit Preference *
  Select how you would like your eligible refund applied. Note: late cancellations subject to fee per policy.
• Late Cancellation Fee Acknowledgment
  Required only if cancellation is within 48 hours of departure.
• Estimated Credit Amount (USD)
  Calculated by staff after policy review. Final amount confirmed upon approval.
• Staff Credit Authorization Notes
  Shore Excursion Desk staff: document any fee waivers, exceptions, or supervisor approvals here.

Guest Acknowledgment & Consent

• Cancellation Policy Acknowledgment *
• Data Use Consent *
  In accordance with our Privacy Policy, your name and stateroom number are used solely to process this cancellation and apply any eligible credit to your onboard account. Cancellation reason data is used in aggregate, anonymized form for operational planning only.
• Guest Signature *
  By signing, you authorize the cancellation of the excursion listed above and the application of any eligible credit per the terms acknowledged.
• Submission Date
  Today's date confirming when this request was submitted.