Cruise Ship Onboard Guest Complaint and Resolution Log

Log for tracking guest complaints received onboard, including complaint category, cabin number, date received, resolution action taken, and guest satisfaction follow-up outcome.

Submission Notice

• Purpose of this log entry
• What happens after I submit?

Complaint Intake

• Date complaint received
• Time complaint received
• Complaint category
• Complaint summary
  Briefly describe the issue in objective terms. Avoid unnecessary PII.
• Cabin number
  Enter the cabin number only if needed to investigate or resolve the complaint.
• Did the guest request follow-up contact?

Resolution Action

• Assigned department
• Resolution action taken
  Describe the action taken, including any service recovery offered.
• Resolution status
• Escalation required?
• Escalation notes

Guest Satisfaction Follow-Up

• Was follow-up completed?
• Follow-up date
• Guest satisfaction outcome
• Follow-up notes
  Summarize the guest response and any remaining actions needed.