Cruise Ship Onboard Account Dispute Form

Form for guests to dispute charges posted to their onboard account, capturing the specific charge, reason for dispute, supporting documentation, and guest services resolution pathway.

Submission Notice

• I understand this form will be used to review my onboard account dispute and may be shared with Guest Services, billing, and ship operations staff involved in the investigation.
• Preferred contact method for follow-up
• Preferred contact details
  Provide the email address or phone number where Guest Services should reach you.

Guest and Booking Identification

• Guest name
• Booking reference or reservation number
• Cabin number
• Voyage date

Disputed Charge Details

• Disputed charges
• Where the charge occurred
• If other, describe the location

Reason for Dispute

• Primary reason for dispute
• Describe what happened
• Have you already discussed this charge with onboard staff?
• What was discussed or decided?

Supporting Documentation

• Supporting documents
• Briefly describe the documents uploaded
• I authorize Guest Services to contact the relevant onboard vendor or department if needed to investigate this dispute.

Resolution Pathway

• Case status
• Assigned team
• Resolution summary
• Refund amount approved
• Follow-up required