Communications Change-Impact Assessment

Worksheet to identify which audiences are affected by a change, how they are affected, and what communication and support each group needs.

Change Overview

• Change title
• Type of change
• Brief summary of the change
• Planned go-live date
• Change owner

Affected Audiences

• Affected audience groups

Audience Impact Details

• Will any audience experience a material change to their work, process, or responsibilities?
• Impact categories
• Highest impact level
• Describe the impact in detail
• Risk if communication or support is delayed

Communication Plan

• Primary message
• Communication channels
• When should communication start?
• Do managers need a separate briefing or cascade message?
• Manager briefing notes

Support and Readiness

• Is training required for any audience?
• Training needs
• Support resources needed
• Accessibility or reasonable-accommodation needs

Follow-Up and Ownership

• Communication owner
• Support owner
• Follow-up actions
• Attestation