Collision Comeback and Re-Repair Documentation Form

Production manager form for documenting collision repair comebacks and re-repairs, capturing root cause, corrective action, and prevention steps to reduce rework and protect CSI.

Repair Order and Vehicle Identification

• Repair Order Number
  Enter the repair order or RO number associated with the original repair.
• Vehicle Year
  Enter the model year of the vehicle.
• Vehicle Make
  Enter the vehicle manufacturer.
• Vehicle Model
  Enter the vehicle model.
• VIN Last 8 Characters
  Optional: provide only the last 8 characters of the VIN if needed for internal tracking. Do not enter the full VIN unless required by your process.
• Date Vehicle Returned
  Select the date the vehicle was originally delivered or returned to the customer.

Comeback or Re-Repair Details

• Return Type
  Select whether this is a customer comeback, internal quality catch, or other return.
• Date Returned to Shop
  Select the date the vehicle came back for review or rework.
• Reported Issue Category
  Select all categories that apply to the reported concern.
• Issue Description
  Describe the concern using observable facts. Include what was found, where it was observed, and any relevant symptoms.
• Safety-Related Concern?
  Indicate whether the issue could affect vehicle safety or drivability.

Root Cause Analysis

• Root Cause Category
  Select the primary root cause category.
• Root Cause Details
  Explain the root cause, including how it was identified and what evidence supports the conclusion.
• Contributing Factors
  Select any factors that contributed to the comeback.
• Root Cause Verified By
  Enter the name or role of the person who verified the root cause for the audit trail.

Corrective Action and Re-Repair Plan

• Corrective Action Taken
  Describe the repair steps taken or planned to resolve the issue.
• Repaired By
  Enter the technician, team, or department responsible for the re-repair.
• Completion Date
  Select the date the corrective action was completed.
• Customer Notified?
  Indicate whether the customer was notified about the comeback and resolution.

Prevention, Follow-Up, and Attestation

• Prevention Actions
  Select the actions taken to prevent recurrence.
• Follow-Up Owner
  Enter the person responsible for monitoring the corrective action or trend follow-up.
• Additional Notes
  Add any other relevant details for quality review, CSI protection, or audit trail.
• I confirm the information provided is accurate to the best of my knowledge.
  Required attestation before submission.