BPO Program Attrition Reporting Worksheet

Tracks program-level agent attrition, hiring velocity, and training graduation rates as leading indicators of delivery health.

Reporting Period

• Reporting Period Start
  Start date for the reporting period.
• Reporting Period End
  End date for the reporting period.
• Program Name
  Name of the BPO program being reported.
• Site or Delivery Center
  Optional site, hub, or delivery center identifier if used in your reporting structure.
• Reporting Frequency
  Select the cadence for this report.

Workforce Headcount and Attrition

• Opening Headcount
  Headcount at the start of the reporting period.
• Closing Headcount
  Headcount at the end of the reporting period.
• Voluntary Attrition Count
  Number of agents who exited voluntarily during the reporting period.
• Involuntary Attrition Count
  Number of agents who exited involuntarily during the reporting period.
• Attrition Notes
  Optional context on major drivers, patterns, or exceptions affecting attrition.

Hiring Velocity

• Open Requisitions
  Number of open agent requisitions at the end of the reporting period.
• Hires Started
  Number of new hires who started during the reporting period.
• Hires Completed Onboarding
  Number of new hires who completed onboarding during the reporting period.
• Average Time to Fill (Days)
  Average number of days to fill an agent requisition during the reporting period.
• Hiring Bottlenecks
  Select any factors slowing hiring or onboarding.

Training Graduation Rates

• Training Cohort Size
  Number of agents enrolled in training during the reporting period.
• Training Graduates
  Number of agents who successfully graduated from training.
• Training Dropout Count
  Number of agents who did not complete training.
• Training Graduation Rate
  Calculated as training graduates divided by training cohort size.
• Training Risks
  Select issues affecting graduation rates or ramp readiness.

Delivery Health Commentary

• Overall Delivery Health
  Rate the overall delivery health for this program during the reporting period.
• Key Risks and Drivers
  Summarize the main risks, trends, or drivers behind attrition, hiring, or training performance.
• Corrective Actions
  Describe actions already taken or planned to improve delivery health.
• Follow-Up Required?
  Indicate whether leadership follow-up is needed.
• Follow-Up Owner
  Name or role of the person responsible for follow-up. Avoid unnecessary PII; role titles are preferred when possible.

Submission and Audit Trail

• Submitted By
  Name or role of the person submitting the report.
• Submission Date
  Date the report was completed and submitted.
• I confirm the information in this report is accurate to the best of my knowledge.
  Required attestation for audit trail and reporting integrity.