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Run: BPO Program Attrition Reporting Worksheet

Track program-level attrition, hiring velocity, and training graduation rates in one worksheet so delivery leaders can spot staffing risk before service leve...

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Reporting Period

Reporting Period Start (required)

Start date for the reporting period.

Reporting Period End (required)

End date for the reporting period.

Program Name (required)

Name of the BPO program being reported.

Site or Delivery Center

Optional site, hub, or delivery center identifier if used in your reporting structure.

Reporting Frequency (required)

Select the cadence for this report.

Workforce Headcount and Attrition

Opening Headcount (required)

Headcount at the start of the reporting period.

Closing Headcount (required)

Headcount at the end of the reporting period.

Voluntary Attrition Count (required)

Number of agents who exited voluntarily during the reporting period.

Involuntary Attrition Count (required)

Number of agents who exited involuntarily during the reporting period.

Attrition Notes

Optional context on major drivers, patterns, or exceptions affecting attrition.

Hiring Velocity

Open Requisitions (required)

Number of open agent requisitions at the end of the reporting period.

Hires Started (required)

Number of new hires who started during the reporting period.

Hires Completed Onboarding (required)

Number of new hires who completed onboarding during the reporting period.

Average Time to Fill (Days)

Average number of days to fill an agent requisition during the reporting period.

Hiring Bottlenecks

Select any factors slowing hiring or onboarding.

Training Graduation Rates

Training Cohort Size (required)

Number of agents enrolled in training during the reporting period.

Training Graduates (required)

Number of agents who successfully graduated from training.

Training Dropout Count

Number of agents who did not complete training.

Training Graduation Rate

Calculated as training graduates divided by training cohort size.

Training Risks

Select issues affecting graduation rates or ramp readiness.

Delivery Health Commentary

Overall Delivery Health (required)

Rate the overall delivery health for this program during the reporting period.

Key Risks and Drivers

Summarize the main risks, trends, or drivers behind attrition, hiring, or training performance.

Corrective Actions

Describe actions already taken or planned to improve delivery health.

Follow-Up Required? (required)

Indicate whether leadership follow-up is needed.

Follow-Up Owner

Name or role of the person responsible for follow-up. Avoid unnecessary PII; role titles are preferred when possible.

Submission and Audit Trail

Submitted By (required)

Name or role of the person submitting the report.

Submission Date (required)

Date the report was completed and submitted.

I confirm the information in this report is accurate to the best of my knowledge. (required)

Required attestation for audit trail and reporting integrity.

Yes No N/A

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