Bell Stand Luggage Storage Log

Log for documenting guest luggage stored and retrieved at the bell stand, including claim tag assignment, storage location, and retrieval confirmation with staff sign-off.

Storage Entry Details

• Date of Storage
  Date the luggage was accepted for storage.
• Time of Storage
  Time the luggage was accepted at the bell stand.
• Claim Tag Number
  Unique claim tag number attached to all items in this storage transaction. Must match the physical tag issued to the guest.
• Bell Staff Name (Receiving)
  Name of the bell staff member who accepted and tagged the luggage.
• Shift

Guest Information

• Guest Name
  Name as it appears on the reservation or as provided by the guest.
• Room Number / Reservation Reference
  Room number if checked in, or reservation reference if pre-arrival or post-checkout.
• Guest Status at Time of Storage
• Guest Contact Number or Email (Optional)
  Optional. Collected only if the guest wishes to be notified when luggage is ready or if retrieval is delayed. PII — store securely.

Luggage Description

• Number of Pieces
  Total count of individual items stored under this claim tag.
• Item Type(s)
  Select all item types included in this storage transaction.
• Color(s) and Distinguishing Features
  Describe colors, brand markings, locks, or other identifiers for each item to aid retrieval.
• Photo of Stored Items (Recommended)
  Photograph all items before placing in storage. Recommended for high-value, unusual, or unlocked items.
• Pre-Existing Damage Noted?
• Describe Pre-Existing Damage
  Document any pre-existing damage to protect the hotel from liability claims.
• Storage Location Assigned
  Physical location within the bell stand storage area where items are placed.

Retrieval Record

• Has the Luggage Been Retrieved?
• Date of Retrieval
• Time of Retrieval
• Guest Identity Verified at Retrieval?
  Confirm that the person collecting the luggage presented the claim tag or was verified by another approved method.
• Bell Staff Name (Releasing)
  Name of the bell staff member who released the luggage to the guest.
• All Items Returned to Guest?
• Retrieval Notes
  Note any exceptions, partial retrievals, or incidents at the time of collection.

Unclaimed or Extended Storage

• Is This an Extended or Unclaimed Storage Case?
  Check if luggage has not been retrieved within the expected timeframe or the guest cannot be reached.
• Expected Retrieval Date (if known)
  Date the guest indicated they would collect the luggage, if stated at drop-off.
• Number of Days in Storage
  Total days the luggage has been held. Flag to supervisor if exceeding property policy (typically 30 days).
• Supervisor Notified?
• Escalation or Disposition Notes
  Document all contact attempts, supervisor decisions, and any transfer to lost property or security.