- Service Desk AI Draft Responses & Sentiment Analysis — The Service Desk now generates AI draft replies for agent review and surfaces sentiment analysis on each ticket, helping support teams respond faster and with greater empathy.
Release Notes
- Safety Hub — A new Safety Hub app gives companies a unified workspace to manage workplace safety, including incident reporting, safety observations, OSHA compliance tracking, toolbox talks, certification management, an AI-powered knowledge base, and an anonymous public reporting portal.
- SOP Hub — A new Standard Operating Procedures app lets organizations create, manage, and publish procedure manuals and SOPs with QR code access, completion tracking, AI-generated summaries, multi-language translations, and a public self-service portal.
- Employment Law Compliance Suite — HR teams can now manage a library of employment law rules with business-level overrides, receive automated legal update alerts, coordinate group terminations with WARN Act notice generation, and produce legally compliant separation agreements including OWBPA/ADEA disclosures.
- Policy Hub — A new app for creating, versioning, and publishing HR policies and employee handbooks, with tracked acknowledgments, multi-language translations, and automated legal update notifications when policies may need revision.
- Workforce Bots & AI Graders — Organizations can now deploy AI-powered chatbots for employees and run AI graders that analyze handbooks, SOPs, job descriptions, communications, and intranet content — producing scored reports with actionable improvement recommendations.
- Inspections App — A new Inspections app lets teams build AI-generated inspection checklists, conduct field inspections with GPS and photo annotations, track corrective actions, and generate compliance reports — with offline sync for field use.
- Native E-Signature — Send documents for legally binding signature directly within the platform, with a built-in PDF field editor, sequential multi-signer workflows, OTP identity verification, and automated signed document delivery — no third-party e-signature service required.
- AI Compliance Analysis for Onboarding Plans — HR admins can now run an AI-powered compliance check during onboarding plan creation that surfaces missing mandatory forms and optional compliance documents based on the employee's location.
- Multi-Step Email Sequences for Sourcing Campaigns — Recruiters can now build automated multi-step email sequences for candidate outreach and pipeline nurturing, with configurable delays, smart stop conditions, and optional AI-powered content personalization.
- Configurable Skill Proficiency Level Definitions — Admins can now define custom names and descriptions for each skill proficiency level (1–5) so employees have clear, organization-specific standards when self-assessing their skills.
- PTO-Aware Approval Routing — Approval requests automatically route to the next available approver in the chain when the primary approver is on leave, keeping workflows moving without manual reassignment.
- Scheduled Compensation Auto-Application — Future-dated compensation changes are automatically applied on their effective date, eliminating the need for manual intervention when scheduled increases take effect.
- Tremendous Gift Card Integration — Admins can connect the Company Store to Tremendous for digital gift card fulfillment, browse and sync the Tremendous catalog, and employees can redeem reward points for gift cards with region-aware currency support.
- Offer Manager AI Agent — A new AI agent automates offer management workflows with built-in PII protection, bias detection, and schema validation to guide recruiters through offer creation and negotiation.
- Quick Award for Instant Peer Recognition — Managers can now instantly award points to team members without a formal nomination, using a streamlined quick-award UI with optional category selection.
- Visual Trend Charts in Recognition Analytics — The Recognition Analytics page now includes interactive line and bar charts showing award activity and point value distributed over time, with week, month, and quarter views.
