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AI Front Office — A new AI-powered receptionist that handles inbound web chat and SMS inquiries, captures online booking requests, routes them to dispatchers, and gives managers a live analytics dashboard — all without human coverage gaps.
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Universal Bookmarks with Notes and Search — Employees can now bookmark policies, SOPs, tasks, wiki pages, site pages, library items, jobs, recognition posts, and message comments from a single save button, add private notes to each bookmark, and filter or search their saved collection from one place.
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Auto-Grant Skills from Training Completion — When an employee finishes a course, their matching skill and certification are automatically added to their Skills & Certifications profile — including proficiency level, certification date, and expiration — with no manual entry required.
Release Notes
- Drive — File Management App — A new Drive app is now available in the marketplace, providing centralized file storage with version history, granular permissions, external sharing links, file request forms, and watermarking.
- Missing Punch Request Flow — Employees who forgot to clock in or out can now submit a retroactive correction request directly from the time-attendance widget, routing it to the manager review queue for approval.
- AI-Powered Service Desk Routing — Service desk routing rules can now match tickets by plain-English intent descriptions evaluated by an AI model, enabling smarter automatic assignment without relying solely on keywords or ticket fields.
- Workspace — A new AI-native project collaboration app with message board, to-dos, schedule, files, check-ins, and Hill Charts — where the AI drafts status updates and client digests from your team's actual activity.
- Contracted Hours Control for Scheduling — Schedule auto-assign and manual drag-and-drop now respect contracted hour budgets, with configurable enforcement modes (strict, soft warning, or off) and a per-run override in the auto-assign wizard.
- Platform Direct Messaging — Employees can now send direct messages to each other across the platform, with support for threaded replies, reactions, bookmarks, and drafts.
- Business Setup Checklist & Starter Pack — New business admins now get a guided setup checklist and starter pack, filtered by their chosen use cases, so the platform is configured for their specific needs from day one.
- Compensation Agent Automation — Compensation Management now surfaces an AI agent dashboard for admins with recent automation history, pending actions, and configuration controls — all within the existing app.
- Ask AI Page-Aware Routing — Ask AI now detects the context of the page you are on and routes questions to the right specialized agent automatically, so employees get answers grounded in the record they are viewing.
- Mango Spend — New expense management app: submit reports, capture receipts via mobile or email, enforce spend policies, manage corporate cards with automatic transaction matching, and push approved reports directly to QuickBooks, Xero, NetSuite, or Sage Intacct.
- My Team Org Chart — Employees can now open a focused org chart scoped to their own reporting subtree — showing their manager, peers, and direct reports — without navigating the full company directory.
- Profile Tab Visibility Controls — Admins can now hide entire employee profile tabs (Personal Info, Employment, Compensation, Compliance) from Employee Data Management, and empty profile cards collapse automatically when all their fields are turned off.
- Mango Spend — A new expense management app for employee reimbursements: capture receipts on mobile with AI-powered OCR, submit expense reports through built-in policy checks, route them through approval workflows, and export payroll-ready CSVs for reimbursement.
- AI Plugin Builder V2 — The AI-assisted custom app builder now handles significantly more complex applications — multi-table apps with eight or more interconnected record types can now be built in a single AI session, with a stable UI that continues working without manual intervention.
- Mango GTM Advertising — Teams can now design LinkedIn ad creatives, build target audiences, run an internal approval workflow, and push paid campaigns directly to LinkedIn without leaving MangoApps.
- Contracted Day-Off Patterns for Non-Standard Schedules — Shift managers can configure per-employee, per-week day-off patterns for non-standard work schedules, with automatic "OFF" indicators on the schedule board and warnings before assigning conflicting shifts.
- GTM Proposals Tab — Mango GTM now surfaces a dedicated Proposals section with all proposals in one place, admin-only approvals and analytics views, an ICP Profile action, and a one-click New Campaign button from the Plays index.
- Manager Work Visibility Setting — HR admins can now choose whether employees see manager ratings and comments after both parties submit, or only after the review meeting is marked complete.
- Attendance Calendar View — Attendance records can now be viewed in a calendar layout, making it easier to spot patterns, gaps, and coverage across a date range at a glance.
- Form Conditional Logic — Published forms now show and hide fields in real time based on respondent answers, and hidden fields are automatically skipped on submission.
- Service Desk Auto-Close — Resolved tickets now close automatically after a configurable inactivity window, with a reminder sent to the requester beforehand.
- Sales Intelligence BYOK — Organizations can now connect their own ZoomInfo, Apollo, or Hunter credentials per workspace, replacing shared global keys with per-tenant credential management.
- Leave Visibility on Schedule Board — The shift scheduling board now shows approved employee leave directly on the grid, with visual indicators, type badges, and tooltips so managers never schedule over confirmed time off.
- Mango GTM — Sales Prospecting App — A new GTM module lets sales teams capture prospects from LinkedIn and Sales Navigator via a Chrome extension, manage outreach campaigns, and automatically halt follow-up cadences when a reply is detected in Gmail.
- Social Sharing for Posts and Microblogs — Administrators can now publish blog posts and microblog entries directly to connected social media channels via Postiz, with one-click sharing, retry support, and per-post status tracking.
