Product Update - January 31, 2026

Real-Time Voice Mode for AI Assistant — talk to your AI Assistant hands-free with real-time voice

The AI Assistant now supports real-time voice conversations. Employees can speak naturally to the assistant and receive spoken responses — no typing required. The feature uses WebRTC for low-latency audio capture and OpenAI's speech recognition for accurate transcription, then routes the query through the same AI pipeline as text chat so voice users have access to the full range of assistant capabilities: answering HR questions, looking up company knowledge, filing service desk tickets, and more. Responses are delivered as natural-sounding speech using high-quality text-to-speech synthesis, with the system automatically detecting and responding in the user's spoken language across more than 50 supported languages.

Administrators can configure the experience from the Ask AI settings panel: choose a preferred AI voice personality, set the verbosity and conversational style of responses, and control which businesses or user groups have access to voice mode. The assistant handles background noise filtering, idle timeouts, and graceful out-of-scope redirection — so employees get a consistent, focused experience whether they are at a desk or working hands-free on a production floor.

Use case: A frontline supervisor without access to a keyboard speaks their question about shift coverage policy into their phone, receives a clear spoken answer from the assistant, and returns to work — without ever opening a browser or typing a word.

Available in: Ask AI → Voice Mode