Product Update - January 26, 2026

DocuSign eSignature Integration — Connect DocuSign as your e-signature provider

Organizations that rely on DocuSign for legally binding signatures can now connect it directly to the platform as an e-signature provider alongside the native option. Administrators configure the integration through a guided setup wizard that handles JWT OAuth authentication and DocuSign consent in a few steps. Once connected, all standard document workflows — sending for signature, voiding requests, and downloading completed documents — work seamlessly through DocuSign, with admins able to set it as the default provider or allow users to choose per document.

Use case: An HR administrator who already uses DocuSign company-wide can connect their DocuSign account once and have all onboarding documents automatically routed through DocuSign for signature, keeping compliance records in one place.

Available in: Onboarding → Settings → E-Signature Integration

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E-Signature Kiosk Mode & Bulk Send — In-person tablet signing and mass signature requests

The native e-signature platform now supports two high-demand workflows: kiosk mode and bulk send. Kiosk mode turns any tablet into a dedicated signing station — employees walk up, identify themselves, and complete their documents using an interactive PDF viewer with inline field overlays, a signature pad, and a step-by-step progress tracker, all without needing a personal device or login. Bulk send lets administrators dispatch signature requests to dozens or hundreds of employees at once, with options for SMS delivery and scheduled send times to maximize completion rates.

Use case: A facilities manager rolling out a new safety acknowledgment form can send it to all 300 field workers in a single bulk send with SMS notifications, while also setting up a signing kiosk at each site entrance for employees without smartphones.

Available in: Onboarding → E-Signature → Bulk Send / Kiosk

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Service Desk Inline Reply Translation — Translate support replies into any language before sending

Service Desk agents can now translate their reply text into any supported language directly within the ticket reply modal, without leaving the page or copying text into an external tool. The translation appears inline and can be reviewed or edited before sending, ensuring that multilingual employees and customers receive accurate, natural-language responses in their preferred language.

Use case: A support agent handling a ticket from a Spanish-speaking employee can draft a reply in English, translate it to Spanish with one click, review the result, and send — all without switching applications.

Available in: Service Desk → Ticket → Reply Modal → Translate