Run: Mentorship Pairing SOP

The Program Coordinator verifies that the mentor and mentee meet program eligibility requirements, role expectations, and any required prerequisites. The Program Coordinator confirms pairing criteria such as functional expertise, development goals, availability, communication style, and any conflict-of-interest restrictions. The Program Coordinator records any constraints or preferences before matching.

The Program Coordinator selects the mentor-mentee pair based on the approved pairing criteria. The Program Coordinator checks that the match supports the mentee's goals and the mentor's capacity. The Program Coordinator records the rationale for the pairing and notes any expected development focus areas.

The Program Coordinator notifies both parties of the proposed match and requests confirmation. The Program Coordinator schedules the onboarding meeting and shares the agenda, expected duration, and any required preparation. If either party declines the match, the Program Coordinator escalates the deviation and returns to the pairing step.

The Program Coordinator facilitates the onboarding meeting and reviews program purpose, confidentiality expectations, communication norms, escalation paths, and meeting boundaries. The Program Coordinator confirms each person's role, preferred communication channel, and availability. The Program Coordinator documents any agreed accommodations or deviations from the standard process.

The Mentor and Mentee agree on a recurring meeting cadence, meeting duration, and preferred format. The Mentor and Mentee define the initial content plan, including goals, milestones, discussion topics, and any deliverables. The Program Coordinator records the cadence, tolerance for rescheduling, and escalation criteria for missed meetings.

The Mentor records each meeting date, attendance, key discussion points, and action items in the progress tracking log. The Mentor verifies that the meeting content remains aligned to the mentee's goals and program expectations. The Mentor flags any repeated missed meetings, unresolved conflicts, or non-conformance to the Program Coordinator for escalation.

The Program Coordinator reviews the progress log at defined intervals to verify that the pair is meeting cadence expectations and making progress toward goals. The Program Coordinator confirms whether the pairing remains effective or whether a deviation, rematch, or intervention is required. If the pair is not functioning as intended, the Program Coordinator escalates the issue and documents the corrective action.

The Program Coordinator confirms the graduation date and notifies the mentor and mentee of the closure process. The Program Coordinator collects final feedback, records completion status, and closes any open action items. The Program Coordinator updates the program records to reflect completion and archives documented information according to retention requirements.