Run Warehouse Customer Audit Pre-Visit Walk — Free

5S and Housekeeping

Aisles, exits, and access paths are clear and unobstructed critical (required)

Main aisles, emergency exits, dock paths, and access to panels, extinguishers, and eyewash stations are free of stored materials, pallets, carts, and debris.

Yes No N/A

Photo evidence (optional)

Floors are clean and free of spills, trash, and loose packaging

No visible spills, standing liquids, loose stretch wrap, banding, broken pallets, or trash in active work areas.

Yes No N/A

Photo evidence (optional)

Tools, equipment, and materials are stored in designated locations

Frequently used items are returned to labeled locations; no mixed storage or temporary clutter is present in work areas.

Yes No N/A

Labels, signs, and floor markings are visible and legible

Rack labels, bay locations, pedestrian markings, hazard signs, and customer-facing signage are intact, visible, and not obscured.

Yes No N/A

Photo evidence (optional)

Waste, recycling, and scrap containers are not overflowing

Trash, cardboard, stretch wrap, and scrap are contained and removed before overflow creates housekeeping or fire-load concerns.

Yes No N/A

5S audit board or visual management board is current

If used, the board shows current metrics, action items, ownership, and due dates with no outdated or missing information.

Yes No N/A

Documentation Readiness

Current SOPs and work instructions are available at point of use critical (required)

Relevant procedures for receiving, put-away, picking, packing, shipping, returns, and exception handling are accessible and current.

Yes No N/A

Training matrix is current for warehouse associates and leads critical (required)

Training records show current status for required tasks, equipment, safety, and customer-specific requirements.

Yes No N/A

Photo evidence (optional)

Inspection logs and maintenance records are complete critical (required)

Forklift, dock equipment, fire extinguisher, and other required inspection logs are complete, signed, and within required intervals.

Yes No N/A

Customer-specific requirements and audit agenda are available

Any customer scorecards, packaging rules, labeling requirements, or site-specific expectations are printed or accessible to the audit team.

Yes No N/A

Corrective actions from prior audits are closed or have approved due dates

Open findings are tracked with owners, due dates, and evidence of progress; overdue items are escalated.

Yes No N/A

Training and Competency

Operators are trained and authorized for assigned equipment critical (required)

Forklift, pallet jack, dock equipment, and other powered industrial truck operators are current on authorization and training.

Yes No N/A

Employees can explain emergency and evacuation procedures critical (required)

Sampled employees can identify alarm response, evacuation routes, muster points, and reporting expectations.

Yes No N/A

PPE requirements are understood and followed critical (required)

Observed personnel are wearing the required PPE for the area and can state when additional PPE is required.

Yes No N/A

Photo evidence (optional)

Lockout-tagout awareness is demonstrated where applicable

Maintenance or support personnel can identify when lockout-tagout applies and know who is authorized to perform it.

Yes No N/A

New hire and refresher training gaps are identified

Any overdue training, expired certifications, or unassigned training items are documented before the customer visit.

Yes No N/A

Product Condition and Storage

Product and packaging are free from visible damage critical (required)

No crushed cartons, torn wrap, broken pallets, leaks, contamination, or other visible product defects are present in audit-visible areas.

Yes No N/A

Photo evidence (optional)

Inventory is properly labeled and traceable critical (required)

Pallets, bins, and locations have correct item identification, lot/serial information where required, and status labels are legible.

Yes No N/A

Storage height and rack loading are within safe limits critical (required)

Stored product does not exceed rack capacity, block stacking limits, or safe clearances; damaged rack components are not in use.

Yes No N/A

Photo evidence (optional)

Quarantine, hold, and nonconforming product are segregated

Rejected, damaged, expired, or customer-hold material is clearly identified and physically separated from good inventory.

Yes No N/A

Photo evidence (optional)

Temperature- or condition-sensitive product is within required limits

If applicable, product storage conditions are within documented requirements and any excursions are recorded.

Yes No N/A

Safety and Fire-Life-Safety

Emergency exits, egress routes, and exit signs are unobstructed and visible critical (required)

Exit access is clear, exit signs are illuminated or visible, and doors are not blocked, chained, or propped in a way that prevents egress.

Yes No N/A

Photo evidence (optional)

Fire extinguishers are mounted, accessible, and in inspection date critical (required)

Extinguishers are located correctly, unobstructed, and show current inspection status with no visible damage or missing tags.

Yes No N/A

Photo evidence (optional)

Housekeeping does not create a fire load or ignition hazard

Accumulated cardboard, shrink wrap, dust, and combustible waste are controlled and not stored near heat sources or electrical equipment.

Yes No N/A

Audit Walk Closeout

Overall readiness status critical (required)

Select the current readiness status after completing the walk.

Note (optional)

Top deficiencies and corrective actions

Summarize the most important gaps, owners, and due dates before the audit begins.

Inspector signature critical (required)

Signature of the person completing the pre-visit walk.

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Run: Warehouse Customer Audit Pre-Visit Walk

5S and Housekeeping

Documentation Readiness

Training and Competency

Product Condition and Storage

Safety and Fire-Life-Safety

Audit Walk Closeout

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