Run Retail Layered Hourly Walk — Free

Store Readiness

Sales floor is open, safe, and ready for customer traffic critical (required)

Verify aisles are accessible, no obvious trip hazards are present, and the walk path is clear for customer movement.

Yes No N/A

High-traffic areas are free of blocked access or unattended carts critical (required)

Check entrances, endcaps, main aisles, and service lanes for blocked access, abandoned carts, or clutter.

Yes No N/A

Promotional displays and fixtures are intact and positioned correctly

Confirm displays are stable, not damaged, and aligned to the current floor set.

Yes No N/A

Lighting and visibility support safe customer and associate movement critical (required)

Check for burned-out lights, dark zones, or visibility issues that could affect safety or execution.

Yes No N/A

Any immediate safety deficiency identified and escalated

Document any safety-related deficiency that requires immediate escalation to leadership or facilities.

Department Inventory Tasks

Priority replenishment tasks completed for the hour critical (required)

Confirm the department completed the highest-priority replenishment tasks assigned for this walk cycle.

Yes No N/A

Backstock and shelf replenishment are aligned to current demand

Check whether backstock is being pulled and shelf gaps are being addressed based on current sales demand.

Yes No N/A

Out-of-stocks identified and documented

Record the count of active out-of-stocks observed during the walk.

Misplaced, damaged, or unprocessed inventory identified

Count inventory issues requiring recovery, markdown, return-to-stock, or disposal follow-up.

Inventory task blockers documented for follow-up

Capture any blocker preventing completion of the department's hourly inventory tasks.

Coverage and Staffing

Department coverage matches customer traffic and workload critical (required)

Verify staffing level is sufficient for current traffic, task load, and service expectations.

Yes No N/A

Assigned associates are present in their work area critical (required)

Confirm scheduled associates are on the floor or in the assigned department area during the walk.

Yes No N/A

Associates are actively engaged in assigned tasks

Check whether associates are working on replenishment, recovery, zoning, service, or other assigned tasks.

Yes No N/A

Coverage gap or staffing concern documented

Describe any gap in coverage, call-out impact, break coverage issue, or staffing readiness concern.

Manager or lead notified of staffing deficiency critical (required)

Confirm whether the staffing issue was escalated to the appropriate leader for action.

Yes No N/A

Customer Service Execution

Customers are being acknowledged and assisted promptly

Observe whether associates are greeting, acknowledging, or assisting customers in a timely manner.

Yes No N/A

Service desk, checkout, or department queue is under control critical (required)

Check whether the queue or service area is manageable for the current hour.

Yes No N/A

Customer-impacting issue identified during the walk

Document any issue affecting customer experience, such as wait time, missing product, or lack of assistance.

Service recovery action assigned

Record the action assigned to resolve the customer-impacting issue.

Manager Follow-Up

Corrective actions assigned with owner and due time critical (required)

Document the corrective action, responsible owner, and expected completion time.

Follow-up required before next hourly walk

Identify whether any item requires verification on the next walk cycle.

Yes No N/A

Escalation completed for unresolved deficiency critical (required)

Confirm unresolved deficiencies were escalated to the appropriate manager, facilities, or support team.

Yes No N/A

Inspector notes

Add any additional observations relevant to the hourly walk.

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Run: Retail Layered Hourly Walk

Store Readiness

Department Inventory Tasks

Coverage and Staffing

Customer Service Execution

Manager Follow-Up

Get your results