Run Retail Damaged Goods RTV Audit — Free

Damaged Goods Identification

Damaged items are segregated from saleable inventory critical (required)

Confirm damaged merchandise is physically separated from sellable stock and not available for customer purchase.

Yes No N/A

Photo evidence (optional)

Item count matches damaged goods log critical (required)

Count sampled damaged items and verify the quantity matches the damaged goods log or exception report.

Damage reason is recorded using approved reason codes

Verify each sampled item has a documented damage reason such as transit damage, handling damage, packaging failure, or expired/obsolete where applicable.

Note (optional)

Damaged item condition is clearly described

Verify the condition notes describe visible damage, missing parts, leakage, breakage, or contamination in observable terms.

Hazardous or sharp damaged goods are handled safely critical (required)

Check whether broken glass, leaking chemicals, or sharp edges are contained and handled with appropriate PPE and safe storage controls.

Yes No N/A

Photo evidence (optional)

RTV Tagging and Label Accuracy

RTV tag is attached to each eligible damaged item critical (required)

Verify each item designated for vendor return has a physical RTV tag or equivalent label attached.

Yes No N/A

Photo evidence (optional)

RTV tag includes vendor name and item identifier critical (required)

Confirm the tag includes the vendor name, SKU/UPC or item number, and a unique return reference if required by the SOP.

Yes No N/A

Photo evidence (optional)

RTV tag includes date identified and preparer initials

Verify the tag or associated record shows the date the item was identified and the associate or manager initials.

Yes No N/A

RTV tag is legible and securely affixed

Check that the label can be read without ambiguity and will remain attached through transfer and pickup.

Photo evidence (optional)

Vendor-specific RTV instructions are followed

Confirm any vendor-specific packaging, labeling, or authorization requirements are documented and followed.

Yes No N/A

Photo Documentation and Evidence

Photo shows full item and damage detail critical (required)

Verify at least one photo captures the entire item and a close-up of the damaged area.

Photo includes RTV tag or reference label critical (required)

Confirm the photo clearly shows the RTV tag, barcode, or return reference associated with the item.

Photo is time-stamped or linked to inspection record

Verify the image is time-stamped or otherwise traceable to the inspection record and item identifier.

Yes No N/A

Photo quality is sufficient for vendor review

Check that lighting, focus, and framing are adequate for vendor claim review or internal audit.

Photo evidence (optional)

Vendor Return Processing

RTV items are routed to the correct vendor or return queue critical (required)

Verify items are assigned to the correct vendor, return queue, or disposition path.

Yes No N/A

Return authorization or approval is documented critical (required)

Confirm the RTV has required authorization, approval number, or exception approval before shipment.

Yes No N/A

Items are packaged to prevent further damage in transit

Check that items are boxed, wrapped, or palletized to prevent leakage, breakage, or loss during transfer.

Yes No N/A

Photo evidence (optional)

Pickup or shipment date is recorded

Verify the scheduled or actual pickup/shipment date is entered in the RTV record.

Chain-of-custody handoff is documented

Confirm the transfer from store to carrier, warehouse, or vendor is documented with names, dates, and reference numbers.

Yes No N/A

Credit Tracking and Reconciliation

Credit request is entered for each eligible RTV item critical (required)

Confirm a credit request or claim has been created for each item expected to generate vendor credit.

Yes No N/A

Expected credit amount is recorded

Verify the expected credit value is documented and tied to the correct SKU, quantity, and vendor claim.

Credit status is current and traceable

Check whether the claim status is open, submitted, approved, partially credited, credited, or denied and that the status is current.

Credit received matches RTV record critical (required)

Verify the credited amount, quantity, and vendor reference match the RTV documentation and any approved deductions.

Yes No N/A

Records, Compliance, and Follow-Up

Inspection record includes required supporting documents critical (required)

Verify the file contains the damaged goods log, photos, RTV tag references, and credit documentation as required by SOP.

Yes No N/A

Exceptions or missing credits are escalated

Confirm unresolved RTVs, missing credits, or documentation gaps are assigned to an owner with a due date.

Yes No N/A

Damaged goods storage area remains clear of egress obstructions critical (required)

Check that damaged goods staging does not block exits, aisles, fire equipment, or emergency access routes.

Yes No N/A

Inspector signature recorded

Capture the inspector's signature to confirm completion and accountability.

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Run: Retail Damaged Goods RTV Audit

Damaged Goods Identification

RTV Tagging and Label Accuracy

Photo Documentation and Evidence

Vendor Return Processing

Credit Tracking and Reconciliation

Records, Compliance, and Follow-Up

Get your results