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Run: Restaurant Brand Standards Audit Mystery Shop

Evaluate every guest touchpoint with a mystery shop audit built for restaurant brand standards. Capture service, food, cleanliness, and check presentation in...

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Arrival and Greeting

Entrance and host stand were clean and inviting critical (required)

Yes No N/A

Photo evidence (optional)

Guest was greeted promptly upon arrival critical (required)

Yes No N/A

Greeting was warm, professional, and on-brand

Note (optional)

Host or server confirmed party size and seating preference

Yes No N/A

Order Taking and Service

Server introduced themselves and explained specials or promotions

Yes No N/A

Menu knowledge was accurate and helpful

Note (optional)

Order was taken correctly the first time critical (required)

Yes No N/A

Food and beverage delivery time met expectations

Note (optional)

Server checked back appropriately during the meal

Yes No N/A

Food Quality and Presentation

Food was served at the correct temperature critical (required)

Yes No N/A

Food presentation matched brand standards

Photo evidence (optional)

Note (optional)

Portion size appeared consistent with menu standards

Yes No N/A

Food quality and taste met expectations

Note (optional)

Order accuracy matched what was requested critical (required)

Yes No N/A

Cleanliness and Atmosphere

Dining area was clean and well maintained

Photo evidence (optional)

Note (optional)

Tables, chairs, and floors were free of visible debris critical (required)

Yes No N/A

Photo evidence (optional)

Restroom cleanliness met brand expectations

Photo evidence (optional)

Note (optional)

Check Presentation and Departure

Check was presented promptly when requested

Yes No N/A

Check was accurate and easy to understand critical (required)

Yes No N/A

Payment process was handled professionally

Note (optional)

Guest was thanked and invited to return

Yes No N/A

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