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Run: Restaurant Brand Standards Audit Mystery Shop

A restaurant brand standards audit mystery shop template for checking greeting, service, food quality, cleanliness, and check presentation in one guest-path ...

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Arrival and Greeting

Exterior and entrance are clean, inviting, and on-brand

Photo evidence (optional)

Guest was greeted within 30 seconds of entering critical (required)

Yes No N/A

Greeting was warm, professional, and used brand-appropriate language

Host or server provided clear direction to seating or next step

Yes No N/A

Order Taking and Service

Server demonstrated menu knowledge and answered questions accurately

Order was taken accurately without missing items or modifications critical (required)

Yes No N/A

Food and beverages were delivered within expected service time

Server checked back appropriately after food was delivered

Yes No N/A

Staff were courteous, attentive, and maintained professional appearance

Food Quality and Presentation

Food arrived at proper serving temperature

Food presentation matched brand standards

Photo evidence (optional)

Portion size appeared consistent with menu standards

Yes No N/A

Food quality met expectations for freshness, taste, and preparation

Cleanliness and Atmosphere

Dining area tables, chairs, and floors were clean and free of debris

Photo evidence (optional)

Restrooms were clean, stocked, and in good repair critical (required)

Yes No N/A

Photo evidence (optional)

Service counters, condiment stations, and visible guest areas were orderly

Lighting, music, temperature, and overall atmosphere supported the brand experience

Check Presentation and Departure

Check was accurate and reflected all ordered items critical (required)

Yes No N/A

Check presentation was neat, timely, and brand appropriate

Guest was thanked and farewelled professionally

Yes No N/A

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