Run Hotel Lost and Found Receipt and Storage Audit — Free

Receipt Intake and Logging

Found item is logged immediately upon receipt critical (required)

Item is entered into the lost and found log at the time it is received, not later in the shift.

Yes No N/A

Date, time, and location of discovery are recorded critical (required)

Log includes when and where the item was found, using a specific location such as room number, hallway, lobby, or amenity area.

Yes No N/A

Finder and receiving employee are identified

Record identifies who found the item and which employee accepted custody.

Yes No N/A

Item is assigned a unique tracking number critical (required)

Each item has a unique identifier that links the physical item to the log entry and storage location.

Yes No N/A

Item description is specific enough for identification

Description includes distinguishing features such as brand, color, size, serial number, condition, or contents when applicable.

Yes No N/A

Photo and Evidence Documentation

Photo evidence is captured for valuable or disputed items

Photos are taken for items of value, electronics, jewelry, wallets, IDs, or items likely to require verification.

Yes No N/A

Photos or records do not expose unnecessary personal data critical (required)

Images and notes avoid displaying full ID numbers, payment card numbers, or other sensitive personal information.

Yes No N/A

Condition of item is documented at intake

Record notes whether the item was intact, damaged, wet, broken, opened, or missing contents.

Yes No N/A

Secure Storage Controls

Lost and found storage is locked or access-controlled critical (required)

Storage area is secured so only authorized employees can access items.

Yes No N/A

Access list or key control is maintained

There is a current list of authorized personnel or a controlled key/credential process for the storage area.

Yes No N/A

Items are segregated to prevent mix-ups or damage

Items are organized by date, tracking number, category, or retention status to prevent loss, theft, or cross-contamination of records.

Yes No N/A

Perishable, wet, or hazardous items are handled separately critical (required)

Any food, liquids, sharp objects, batteries, medications, or other potentially hazardous items are isolated and managed according to site procedure.

Yes No N/A

Storage area is clean, dry, and free of pest or mold indicators

Shelving, bins, and surrounding area are clean and protect stored property from moisture, contamination, or deterioration.

Yes No N/A

Guest Verification and Item Return

Guest identity is verified before release critical (required)

Staff confirm the claimant's identity using an approved method before releasing any item.

Yes No N/A

Claim details match the stored item record critical (required)

Claimant description, room number, dates, or item characteristics are matched against the log before release.

Yes No N/A

Item return is documented with date, time, and recipient signature critical (required)

Release record includes the date and time of return, name of recipient, and signature or equivalent acknowledgment.

Yes No N/A

Shipping or courier handoff is tracked when applicable

If the item is mailed or delivered by courier, tracking number and handoff details are recorded.

Yes No N/A

Retention, Disposal, and Compliance

Unclaimed item retention timeline is defined and followed critical (required)

The hotel has a documented retention period and items are held for the required duration before disposal or transfer.

Yes No N/A

Disposal or donation is authorized and documented critical (required)

Items are not discarded or donated without approval, and the final disposition is recorded with date and approver.

Yes No N/A

Records are retained according to policy

Logs, release forms, and disposition records are retained for the required period and are retrievable for audit review.

Yes No N/A

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Run: Hotel Lost and Found Receipt and Storage Audit

Receipt Intake and Logging

Photo and Evidence Documentation

Secure Storage Controls

Guest Verification and Item Return

Retention, Disposal, and Compliance

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