Run Hotel Brand Standards Audit Mystery Shop — Free

Arrival and Exterior Impression

Exterior signage is visible, clean, and aligned with brand standards critical (required)

Yes No N/A

Photo evidence (optional)

Entrance, lobby, and surrounding areas are clean and well maintained critical (required)

Yes No N/A

Photo evidence (optional)

Doorman or greeter acknowledged the guest promptly

Note (optional)

Arrival experience reflected the expected brand tone and professionalism

Note (optional)

Valet, bell service, or luggage assistance was offered appropriately

Yes No N/A

Check-In Experience

Front desk associate greeted the guest warmly and professionally critical (required)

Note (optional)

Check-in was completed within an acceptable time critical (required)

Yes No N/A

Guest identification and reservation details were handled accurately critical (required)

Yes No N/A

Brand standards script or welcome language was used appropriately

Yes No N/A

Amenities, breakfast, Wi-Fi, and hotel services were explained clearly

Note (optional)

Room Condition and In-Room Standards

Room was clean, odor-free, and ready for occupancy critical (required)

Yes No N/A

Photo evidence (optional)

Bed, linens, and pillows met brand presentation standards critical (required)

Yes No N/A

Photo evidence (optional)

Bathroom was clean, stocked, and in good repair critical (required)

Yes No N/A

Photo evidence (optional)

In-room amenities were present and matched brand requirements

Yes No N/A

Lighting, HVAC, TV, Wi-Fi, and other room features functioned properly

Note (optional)

Room Service and Guest Request Handling

Room service menu or guest request information was available and easy to find

Yes No N/A

Room service order was answered promptly and professionally

Note (optional)

Food or requested items were delivered within the expected timeframe critical (required)

Yes No N/A

Delivery presentation, accuracy, and order quality met brand standards

Note (optional)

Departure and Farewell

Checkout process was efficient and accurate critical (required)

Yes No N/A

Front desk associate thanked the guest and offered a warm farewell

Note (optional)

Bill was accurate and any charges were explained clearly critical (required)

Yes No N/A

Overall departure experience left a positive final impression of the brand

Note (optional)

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Run: Hotel Brand Standards Audit Mystery Shop

Arrival and Exterior Impression

Check-In Experience

Room Condition and In-Room Standards

Room Service and Guest Request Handling

Departure and Farewell

Get your results