Run Hotel Brand Standards Audit Mystery Shop — Free

Arrival and Exterior Impression

Hotel exterior, signage, and entrance are clean, visible, and in good repair

Yes No N/A

Photo evidence (optional)

Valet, bell, or door staff acknowledge guest within 30 seconds

Yes No N/A

Entrance path, lobby access, and public walkways are unobstructed and free of trip hazards critical (required)

Yes No N/A

Photo evidence (optional)

Lobby temperature, lighting, and ambient condition support a premium guest arrival experience

Fire exits and egress routes in public areas are clearly marked and unobstructed critical (required)

Yes No N/A

Photo evidence (optional)

Check-In Experience

Front desk staff greet guest within 10 seconds of approach

Yes No N/A

Staff use brand-standard greeting, maintain professional demeanor, and confirm guest needs

Check-in process completed accurately and without unnecessary delay

Yes No N/A

Guest identity verification, payment authorization, and key issuance follow property procedure critical (required)

Yes No N/A

Lobby cleanliness, queue management, and front desk presentation meet brand standard

Photo evidence (optional)

Room Condition and In-Room Standards

Guest room is clean, odor-free, and fully prepared on arrival

Photo evidence (optional)

Bed linens, towels, and amenities are present, clean, and aligned with brand standards

Yes No N/A

Photo evidence (optional)

Bathroom fixtures, surfaces, and supplies are clean and functional

Yes No N/A

Photo evidence (optional)

In-room safety items are present and accessible (smoke detector, emergency information, evacuation instructions) critical (required)

Yes No N/A

Photo evidence (optional)

Room technology and controls function properly (HVAC, lighting, TV, Wi-Fi, outlets)

Room Service and Guest Request Handling

Room service ordering process is easy to understand and available as advertised

Yes No N/A

Room service answers calls within brand standard time

Yes No N/A

Order accuracy, presentation, temperature, and packaging meet brand standard

Photo evidence (optional)

Guest requests are handled promptly, courteously, and resolved on first contact when possible

Food safety and service handling appear compliant with property standards critical (required)

Yes No N/A

Photo evidence (optional)

Departure and Farewell

Check-out process is efficient and accurate

Yes No N/A

Staff thank the guest, offer assistance, and provide a warm farewell

Final bill, folio, and departure information are accurate and clearly explained

Yes No N/A

Guest departure area remains clean, orderly, and welcoming

Photo evidence (optional)

Any safety or brand-standard deficiencies observed during the stay are documented for follow-up

Yes No N/A

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Run: Hotel Brand Standards Audit Mystery Shop

Arrival and Exterior Impression

Check-In Experience

Room Condition and In-Room Standards

Room Service and Guest Request Handling

Departure and Farewell

Get your results