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Run: Client Program Vendor Scorecard Inspection

Use this scorecard inspection to review a vendor-managed client program against contracted metrics, document exceptions, and capture any credits, penalties, ...

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Inspection Scope and Program Identification

Vendor and client program identified critical (required)

Review period matches the approved scorecard cycle critical (required)

Contracted metrics included in scope critical (required)

Note (optional)

Source data and reporting period are documented critical (required)

Yes No N/A

Metric Threshold Review

Quality score meets or exceeds threshold critical (required)

Accuracy score meets or exceeds threshold critical (required)

Timeliness / SLA attainment meets threshold critical (required)

Productivity or throughput meets target

Note (optional)

Compliance metric meets threshold critical (required)

Threshold Exceptions and Root Cause

All metric variances are listed critical (required)

Yes No N/A

Root cause documented for each failed metric critical (required)

Note (optional)

Corrective action owner and due date assigned critical (required)

Repeat issue identified as systemic

Yes No N/A

Credits, Penalties, and Commercial Impact

Contractual credit or penalty clause applies critical (required)

Yes No N/A

Commercial adjustment amount calculated critical (required)

Adjustment type selected critical (required)

Note (optional)

Finance or contract owner notified

Yes No N/A

Governance Review and Sign-Off

Escalation required based on results critical (required)

Yes No N/A

Note (optional)

Action plan documented for failed metrics critical (required)

Yes No N/A

Inspector comments summarize overall performance and exceptions

Inspector signature critical (required)

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