Run Agent Headset and Audio Quality Check — Free

Inspection Setup

Correct headset is connected to the agent workstation critical (required)

Verify the assigned headset is plugged in or paired and recognized by the workstation or contact control panel.

Yes No N/A

Audio device selected correctly in the softphone or CCP critical (required)

Confirm the headset is selected as the active input and output device in the calling application.

Yes No N/A

Workstation volume and mute controls are set appropriately

Verify volume is at a usable level and the microphone is not unintentionally muted.

Yes No N/A

Headset and cable are free from visible damage

Inspect ear cushions, headband, microphone boom, connectors, and cable for wear or damage.

Yes No N/A

Incoming Audio Clarity

Incoming audio is clear and intelligible critical (required)

Assess whether voice playback is clear, balanced, and free from distortion.

No static, popping, echo, or intermittent dropouts detected critical (required)

Verify the headset output is free from audible defects that would affect call quality.

Yes No N/A

Left and right audio channels are balanced

Confirm stereo balance is normal when the headset supports dual-channel audio.

Yes No N/A

Listening volume is comfortable and within usable range

Confirm the headset volume can be set to a comfortable level without distortion.

Microphone Function

Microphone transmits clearly without distortion critical (required)

Check that the agent's voice is clear, natural, and free from clipping or muffling.

Microphone mute and unmute function works correctly critical (required)

Verify the mute control responds properly and status indicators match the actual microphone state.

Yes No N/A

Microphone boom position and fit are correct

Confirm the microphone is positioned for normal speech pickup and does not obstruct the agent.

Yes No N/A

Voice pickup is consistent at normal speaking volume

Confirm the microphone captures speech evenly without requiring the agent to raise their voice.

Yes No N/A

Noise Cancellation and Environment

Noise cancellation reduces background sound effectively critical (required)

Assess whether the headset suppresses ambient noise sufficiently for call handling.

Ambient noise does not interfere with test call or playback

Verify the surrounding environment is quiet enough for clear communication.

Yes No N/A

No feedback, echo, or sidetone issues present

Confirm the headset does not create feedback loops or distracting echo.

Yes No N/A

Workstation is positioned to minimize audio interference

Confirm the agent station is arranged to support clear audio performance.

Yes No N/A

Deficiencies and Sign-Off

Deficiencies documented with corrective action

Record any deficiency, non-conformance, or replacement needed.

Headset cleared for shift use critical (required)

Confirm the headset is fit for service and ready for live calls.

Yes No N/A

Inspector comments

Optional notes about test conditions, unusual findings, or follow-up needed.

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Run: Agent Headset and Audio Quality Check

Inspection Setup

Incoming Audio Clarity

Microphone Function

Noise Cancellation and Environment

Deficiencies and Sign-Off

Get your results