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Run: Abandoned Channel Hygiene Audit

Abandoned Channel Hygiene Audit template for reviewing inactive, orphaned, and duplicate communication channels, then routing each one to archive, consolidat...

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Audit Scope and Channel Inventory

Record the collaboration platform(s), business unit(s), and the review period covered by this audit.
Verify the channel list was pulled from the authoritative source and reconciled for completeness.
Count of channels included in the audit.
Select all applicable exclusion reasons for channels not reviewed in this audit.
Attach supporting evidence such as export screenshots, channel list, or inventory report.

Ownership and Accountability

Confirm every active channel has a clearly assigned owner responsible for content and lifecycle decisions.
Verify critical or business-essential channels have a backup owner to prevent orphaning.
Count of channels with no current owner or no accountable business sponsor.
Select the current status of owner reassignment for orphaned channels.

Activity, Usage, and Business Purpose

Verify the channel has a current, observable business purpose or project objective.
Count of channels with no meaningful activity within the review threshold.
Select the inactivity threshold applied when determining abandonment.
Determine whether channels duplicate the same audience, purpose, or workflow and should be consolidated.
Verify activity indicators such as posts, replies, file updates, meetings, or task references were reviewed.

Retention, Archival, and Consolidation Decision

Confirm channels selected for archive meet the organization's retention and records requirements.
Select the action taken or recommended for flagged channels.
Count of channels approved for archival.
Count of channels approved for consolidation into a primary channel.
Count of channels approved for reassignment to a new accountable owner.

Corrective Actions and Sign-Off

Verify each deficiency or non-conformance has a documented corrective action, owner, and due date.
Enter the target completion date and time for remediation actions.
Confirm management approval if any abandoned or orphaned channels remain open after the audit.
Inspector attestation that the audit was completed accurately and in accordance with policy.

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