Refund Processing

Standard procedure for processing customer refunds — verifying eligibility, matching original payment method, manager approval thresholds, and reconciliation. Aligned with PCI-DSS chargeback prevention.

Steps

• The agent verifies the refund request details
• The agent verifies refund eligibility against policy
• The agent confirms the original payment method
• The agent checks the refund amount and threshold
• The agent issues the refund
• The manager reviews and approves the exception refund
• The agent records the refund in the reconciliation log