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Cloud Cost Anomaly Investigation SOP

Cloud Cost Anomaly Investigation SOP

Standard procedure for detecting, investigating, notifying owners about, and remediating unexpected cloud spend anomalies.

Steps

  • Confirm the anomaly alert
  • Record the anomaly details
  • Identify the affected owner
  • Notify the owner and open the escalation record
  • Investigate the likely cause
  • Decide whether immediate containment is required
  • Apply immediate containment controls
  • Implement the remediation plan
  • Verify spend normalization
  • Close the non-conformance and capture lessons learned
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