Elevator Entrapment and Callback Log

Inspection log for documenting elevator entrapments, callback events, response times, technician dispatch, restoration status, and follow-up actions to support life-safety compliance and service reliability.

Event Identification

• Building and elevator identification recorded
  Document the building name, elevator number or car ID, and exact location.
• Event type selected
  Select the primary event classification.
• Event date and time recorded
  Record when the event was reported or discovered.
• Reporter name and contact recorded
  Record the person who reported the incident and a callback number or extension.
• Number of occupants affected
  Enter the number of people inside the elevator or otherwise affected.
• Occupant condition noted
  Document the observed or reported condition of trapped occupants.

Response Time and Initial Assessment

• Time from report to acknowledgment recorded
  Enter the elapsed time between the report and first acknowledgment.
• Time from report to on-site arrival recorded
  Enter the elapsed time between the report and arrival of the responder or technician.
• Elevator secured and taken out of service
  Confirm the car was secured, isolated if necessary, and removed from service pending release or repair.
• Initial condition observed
  Document the apparent condition of the elevator at first assessment.
• Immediate occupant communication provided
  Confirm trapped occupants were informed that help was on the way and given calm, clear instructions.

Technician Dispatch and Coordination

• Service technician or vendor dispatched
  Confirm a qualified elevator service technician or authorized vendor was dispatched.
• Dispatch time recorded
  Record the exact time the technician or vendor was dispatched.
• Technician arrival time recorded
  Record the exact time the technician arrived on site.
• Vendor or technician name recorded
  Document the company name and technician name or ID, if available.
• Escalation to AHJ or emergency services required
  Indicate whether the incident required escalation to the Authority Having Jurisdiction, fire department, or emergency medical services.
• Lockout-tagout or equivalent isolation applied when required
  Confirm energy isolation and lockout-tagout controls were used when maintenance conditions required them.

Release and Restoration Verification

• Occupants safely released
  Confirm all trapped occupants were released without further incident.
• Release time recorded
  Record the exact time occupants were released.
• Elevator returned to service only after verification
  Confirm the elevator was not returned to service until the condition was verified safe by qualified personnel.
• Post-event operational check completed
  Confirm a functional check was completed after release and before reopening the elevator.
• Deficiency documented for follow-up repair
  Record whether a mechanical, electrical, or door-system deficiency remains and requires repair.

Incident Documentation and Corrective Action

• Root cause or suspected cause documented
  Summarize the suspected cause of the entrapment or callback event.
• Corrective action documented
  Describe repairs, adjustments, resets, testing, or vendor actions taken.
• Follow-up inspection or monitoring scheduled
  Record the date and time for any required follow-up inspection or monitoring.
• Reference to service report or work order
  Enter the related work order number, service report ID, or maintenance ticket.
• Inspector or responder signature
  Signature of the person completing the log.