IT Support Help Desk Ticket Form

A standard form for employees to submit IT support requests, including issue category, description, severity, affected asset, and screenshot upload.

Issue Details

• Issue Category
  Choose the category that best matches your issue.
• Severity
  Select the impact level so the help desk can prioritize the ticket.
• Issue Description
  Describe the problem, when it started, and any error messages you see. Do not include passwords.

Affected Asset

• Affected Asset Type
  Select what is affected by the issue.
• Asset Identifier
  Enter the device name, asset tag, hostname, or application name if known. This field is optional to support data minimization.
• Location
  Optional: where the issue is occurring, such as office location, floor, or remote/home.

Attachments and Contact

• Screenshot Upload
  Upload a screenshot or photo of the error message if available. Accepted formats: PNG, JPG, PDF.
• Preferred Contact Method
  Choose how the help desk should contact you if more information is needed.
• Additional Notes
  Optional: include any troubleshooting steps already tried or other details that may help resolve the issue faster.