Digital Workplace KPI Dashboard Review

Periodic review form for tracking digital workplace KPIs across adoption, employee experience, IT efficiency, and business impact, with follow-up actions and ownership.

Review Details

• Review Period Start
• Review Period End
• Review Type
• Review Owner
  Name or team responsible for the review record.
• Dashboard Version or Link
  Optional link to the dashboard snapshot or source of truth.

Adoption KPIs

• Active User Rate (%)
  Enter the percentage of intended users active during the review period.
• Feature Adoption Rate (%)
  Percentage of users using the targeted feature set.
• Adoption Trend
• Adoption Notes
  Explain drivers, barriers, or notable changes in adoption.

Employee Experience KPIs

• Employee Satisfaction Score
• Ease of Task Completion Score
• Top Experience Issue
• Experience Issue Details

IT Efficiency KPIs

• Support Ticket Volume
  Total digital workplace-related tickets in the review period.
• First Contact Resolution Rate (%)
• Service Uptime (%)
• Efficiency Observations
  Note any operational bottlenecks, recurring incidents, or automation opportunities.

Business Impact

• Business Impact Level
• Impact Areas
• Business Impact Summary
  Describe measurable outcomes, risks, or dependencies tied to the dashboard results.

Actions and Follow-Up

• Priority Actions
• Overall Decision
• Next Review Date