Postmortem Incident Review Template

A structured performance review template for documenting incident postmortems, including timeline, impact, root cause, corrective actions, and prevention planning.

Incident Overview

• Incident Title
  Short, factual title for the incident.
• Incident Date
  Date the incident began or was first detected.
• Incident Owner
  Person or team accountable for the postmortem follow-up.
• Incident Scope

Incident Timeline and Impact

• Incident Timeline
  List key events in chronological order with timestamps and actions taken.
• Impact Summary
  Summarize customer, operational, financial, compliance, or safety impact.
• Impact Duration (minutes)
  Total duration of the incident impact in minutes.
• Impact Severity
  Select the severity level based on business impact.

Root Cause Analysis

No items.

Corrective and Preventive Actions

• Corrective Actions
  Immediate actions taken or planned to resolve the issue and restore normal operations.
• Preventive Actions
  Actions designed to reduce the chance of recurrence.
• Action Plan

Follow-Up and Summary

• Lessons Learned
  What should be repeated, changed, or avoided in future incidents.
• Follow-Up Review Date
  Date to review action item progress.
• Overall Summary
  Final summary of the incident review and agreed next steps.
• Manager Signature
• Employee Signature