- Asset Pro EOL Timeline Report — Asset managers can now view a full end-of-life timeline for hardware assets, with auto-calculated EOL dates, category drill-down, filters, and CSV export.
Release Notes
- Board View for Schedules with Drag-and-Drop Shift Management — Scheduling managers can now switch to a person-by-day grid view, drag shifts between team members and days, and assign unassigned shifts directly from the schedule page.
- Service Desk Trending Themes Analytics with AI Clustering — The Service Desk analytics dashboard now surfaces real trending themes by clustering ticket keywords into named themes, with optional AI label enhancement and a category filter to scope all reports by request type.
- Software Asset Management in Asset Pro — Asset Pro now tracks software assets — SaaS subscriptions, desktop apps, and server licenses — with seat-based license allocation, compliance gauges, lifecycle dates, and department assignment alongside existing hardware tracking.
- Per-Shift Location Assignment for Multi-Location Schedule Templates — When applying a schedule template to a team spanning multiple locations, managers can now assign each shift to a specific location — with AI-suggested bulk matching — before the schedule is created.
- Recurring Tickets in Service Desk — Service desk tickets can now be configured to recur on a schedule, automatically creating follow-up tickets at defined intervals without manual intervention.
- Goal Sidebar Action Steps, Notes, and Ratings — The goal detail sidebar now shows Action Steps with completion progress, attached Notes with file links, and Goal Ratings, giving employees and managers a complete view of goal activity without navigating to the full page.
- Schedule Hour Targets and Auto-Assign Limits — Managers can now set weekly hour targets per employee on a schedule, with auto-assign respecting those targets to prevent over-scheduling and surfacing remaining capacity in team calendar and print views.
- Multi-Department Employee Assignment — Employees can now belong to multiple organizational departments simultaneously, with all assignments visible as badges on their profile and accurate member counts reflected in department views.
- Reporting Agent PDF Export & Report Sharing — Reports generated by the Reporting Agent can now be exported as professional PDFs with embedded charts and shared directly with specific teammates.
- Go1 Content Library Integration — Admins can now connect a Go1 account to provision a per-business content library portal and launch Go1 courses directly from the Training app, with employee accounts provisioned automatically.
- Libraries App — A new Libraries marketplace app lets organizations create categorized, searchable resource libraries where admins can organize and share documents, links, and files with employees in a permission-controlled space.
- EPMS Mobile Full Parity — Employees can now complete self-assessments, submit goals, and track review progress entirely from mobile; managers can edit reviews, approve or reject goals, and submit for approval — achieving full feature parity with the desktop performance management experience.
- Job Targeting for Employee Referral Programs — Admins can now restrict referral programs to specific departments, locations, or minimum salary thresholds so the right incentive surfaces only on eligible jobs.
- Service Desk Collaboration Improvements — Agents can @mention users in ticket comments with autocomplete and notifications, employees can follow tickets for status updates, and admins can optionally hide assignee details from requestors.
- Meal Compliance App — Employers can now track meal break behavior, issue digitally signed waivers, and automate compliance scheduling and notifications from a dedicated Meal Compliance app.
