Live Translate
Company-governed translation for frontline conversations — runs through your own provider, inside your tenant, nothing stored.
MangoApps
Overview
Live Translate runs on the same company-governed translation layer MangoApps uses for policy, SOP, and chat translation — the glossary your team curates once (brand names, equipment, SKUs) enforces on every spoken turn here too, not a separate list per tool.
Each turn stays inside your tenant boundary and runs through your own configured provider, or a managed default otherwise — never an outside consumer app your compliance team can't see into. Conversations are ephemeral by default: nothing is recorded, only transcribed, translated, and spoken back in real time.
Two people share one phone, or each joins from their own with a short session code — and on a paired session, hands-free mode keeps translating as you speak, no button required. The AI handles the mechanics — hearing, translating, speaking back — so two people who don't share a language can talk directly, without a bilingual colleague relaying between them; the conversation stays theirs.
Highlights
Capabilities
Company-governed & private
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Runs through your organization's own translation provider (bring-your-own AWS Translate or DeepL)
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Managed AWS Translate default when no provider is configured
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Falls back to the platform LLM so it works with zero setup
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Ephemeral sessions — turns aren't stored by default Exception: a turn you flag "Wrong?" is saved for admin review.
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Names the active provider in-app so users see who is translating Only shown once you've configured your own BYOK provider — the managed default stays unnamed.
Speak & hear (turn-based interpreter)
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Push-to-talk, turn-based speech-to-speech interpretation
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Spoken playback in the listener's language (not just text)
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On-screen transcript of the exchange (source + translation)
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Automatic speaker-language detection ("Detect")
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Hands-free continuous mode — speak without holding the button (two-device pairs)
One device or two
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Single-device mode (two people share one phone)
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Paired two-device mode over a short session code
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Code-gated pairing — only the two who know the code can join or inject turns
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Remembers each side's language across visits
Company glossary
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Company terminology enforced provider-independently (protect → translate → restore)
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Term mappings — a source term always renders as your approved target
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Do-not-translate terms — brands, SKUs, and codes pass through untouched
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Case-sensitive term matching option
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Glossary managed by admins at /admin/translation
Safeguards & metering
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Per-user hourly rate limits on turns and session creation
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App enablement plus per-user visibility gating
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Every turn's AI usage logged for cost tracking
Limits & Specs
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Languages: 15, plus automatic Detect of the speaker's language
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Turns per user, per hour: 200
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Paired sessions per hour: 60
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Max recording per turn: 15 MB (short push-to-talk turns)
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Translation engines: AWS Translate, DeepL, or the platform LLM
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Speech in / out: OpenAI Whisper (transcribe) / OpenAI TTS (speak)
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Pricing: Pay-as-you-go — no license; Whisper, translation, and TTS meter through your AI/Voice credit pool
Use cases
Resources
FAQ
By default, no — turns are transcribed, translated, and spoken back in real time without being saved. The one exception: tapping "Wrong?" on a turn saves that phrase and its translation to an admin review queue so your team can correct the glossary.
It uses your configured translation provider — a dedicated machine-translation engine such as AWS Translate or DeepL when set, otherwise the platform LLM — so it follows the same company-governed provider you configure for the rest of the product.
It is turn-based: each speaker holds to talk, or — on a paired two-device session — switches on hands-free so speech is detected automatically without a button. Either way, one person is heard before the other replies; there's no simultaneous, talk-over-each-other calling.
Pay-as-you-go. There is no license to buy — every tenant can turn it on, and the Whisper, machine-translation, and text-to-speech usage each turn consumes is metered through your existing AI/Voice credit pool.
Yes. Your company glossary — both term mappings and do-not-translate rules — is applied on every turn, provider-independently, and is managed by admins at /admin/translation.
Fifteen languages out of the box — English, Spanish, French, German, Portuguese, Italian, Chinese, Japanese, Korean, Arabic, Hindi, Russian, Vietnamese, Tagalog, and Polish — plus a "Detect language" option that lets the app recognize the speaker's language automatically so a source language doesn't have to be picked ahead of time.
No. If your organization sets up its own provider (AWS Translate or DeepL), Live Translate runs through it; if none is configured, it uses a managed AWS Translate default and ultimately falls back to the platform LLM, so it works with zero setup. Speech-in (Whisper) and speech-out (text-to-speech) run on the platform's OpenAI connection, so those must be available for a turn to run.
Yes. Beyond single-device mode (two people sharing one phone), one person can create a paired session and share a short code; the other joins from their own phone and hears each turn spoken in their own language. Whoever enters the code first claims that second seat, and only that pair can inject turns — a third person who happens to have the code cannot join or add audio to the conversation.
No. Live Translate is a spoken interpreter — you hold a button to talk and the other person hears the translation played back. There is no type-to-translate text box; it is speech-in, speech-out only.
They are separate apps for different needs. Live Assist is real-time "see what I see" video help — a remote expert joining a live video/screen-share session launched from a work object. Live Translate is a spoken language interpreter for clearing a language barrier in a face-to-face or two-phone conversation. Use Live Assist when someone needs to show a problem on camera; use Live Translate when two people need to understand each other across languages.
