What is the Live Translate App?
Live Translate is company-governed translation for the frontline — the interpreter your compliance team can actually approve. Where consumer translate apps (Google Translate, consumer ChatGPT) can’t be used with sensitive workplace information, Live Translate runs through your organization’s own translation provider, keeps every conversation ephemeral (nothing is stored), and stays inside your tenant boundary — so you can sanction one tool instead of prohibiting the rest.
The interpreter itself is built for the frontline moment when a manager and an associate need to clear a language barrier on the floor: two people share one phone (single-device mode) or pair two phones with a short session code (two-device mode); each holds a button to talk, and the other hears the message spoken back in their own language.
It is available on every plan — there’s no per-seat license to buy; its AI usage (transcription, translation, and spoken playback) draws from your AI/Voice credits as you use it.
At a Glance
- Who it’s for: Frontline managers and associates, field/service workers, anyone bridging a spoken-language gap in the moment.
- Where to find it: Apps → Live Translate (or search “translate” / “interpreter” in global search).
- What it does: Turn-based push-to-talk interpretation across 15 languages.
- Privacy: Sessions are ephemeral — turns are transcribed, translated, and spoken back in real time, and nothing is stored.
How It Works
Each spoken turn runs through the platform’s existing speech + translation stack — there is no new infrastructure to configure:
- Speech in → the recorded turn is transcribed (Whisper).
- Translate → the transcript is translated by your configured translation provider (a dedicated machine-translation engine when set, otherwise the platform LLM) — the same provider you use everywhere else in the product.
- Speech out → the translation is spoken back in the listener’s language.
Modes
Single device (two people, one phone)
Person A and Person B each pick their language, then hold their “Hold to speak” button to talk. The translated exchange appears in the on-screen conversation log and is spoken aloud.
Two devices (paired)
One person taps Start a session and shares the 6-character code; the other joins from their own phone. Each picks their own language and holds to talk — the other device plays the translation in their language. Joining is restricted to members of the same business, even if a code leaks.
Languages
15 languages out of the box: English, Spanish, French, German, Portuguese, Italian, Chinese, Japanese, Korean, Arabic, Hindi, Russian, Vietnamese, Tagalog, and Polish.
Frequently Asked Questions
Does it store the conversation?
No. Live Translate sessions are ephemeral — nothing is persisted.
Which translation engine does it use?
Your platform’s configured translation provider, so it follows the same engine you’ve set for the rest of the product.
Is it continuous, hands-free conversation translation?
It is turn-based today: each speaker holds to talk, and the other hears the translation spoken back. Always-on, full-duplex call translation is a later phase.
Does it cost extra?
The app itself is included with your platform plan. Its AI usage (transcription / translation / spoken playback) draws from your platform AI/Voice credits.