The First Row Is The Answer, Not A Link
One search across every MangoApps app and, on Enterprise, SharePoint, Teams, Drive, Confluence, Jira, ServiceNow, Slack, Box, Dropbox, Salesforce and Notion, built for a frontline workforce on phones.
What Search Does
Live Answers From Records
Type pto balance, next shift, who is on call, my manager or next holiday and the first line is the number, the time or the name, drawn from the live record, with the button to act on it. No document to read.
A Cited AI Overview
A short overview of what the company's own documents say, with every sentence cited inline. On Enterprise it also reads the external sources that answered. It says a topic is not documented rather than guessing.
Ranked On Who You Are
A best match and top rows ranked across every area on relevance, freshness, what you own or acknowledged, your site, your team and what colleagues open for the same words. Each row says why it ranks.
Act From The Result
Acknowledge the policy, Complete the task, Pick up the shift, Fill the form or Register for the event as a button on the row, shown only when the action is really open to you.
People Who Can Help
The author of the matched policy, SOP or wiki, the file owner, and experts by current skill, title, department or office, each card showing who is on shift right now.
Saved Searches With Alerts
Save a search with its filters and be told, daily or weekly, when something new appears. New is judged against what existed when you saved, so nothing old is ever news.
Two Things A Search Index Cannot Do
Answer From The Records, Not The Documents
An indexed search engine can find the leave policy. It cannot tell a new hire how many PTO days they have, because that number is not in a document. Search answers structured questions from the live record, then puts the next step beside the answer.
- Seven live answers today, including leave balance, next shift, who is on call, my manager, next holiday, clocked-in status and open tasks.
- Gated by the owning app, so an answer appears only for a person the app is on for.
- The button is the answer, with Request leave, Open schedule, Clock in and Open tasks one tap away.
- Ranked on your context, using shift, site, team, skills and acknowledgements an outside index never holds.
Search Outside Without Copying Anything In
On Enterprise the same box reaches SharePoint, OneDrive, Teams, Google Drive, Confluence, Jira, ServiceNow, Slack, Box, Dropbox and Salesforce. Each person connects their own account once. Every search runs as them, so the source system decides what they see, and nothing is copied, indexed or cached in MangoApps. Notion works differently, searching the titles of shared pages an admin approved for one employee group.
- Nothing indexed, so a SharePoint that holds clinical documents stays where it is, under Microsoft's permissions.
- One source per subsidiary or joint venture, each with its own credentials, and people connect only to the ones they belong to.
- A slow or disconnected source never stops the page; it becomes a labelled section with a Reconnect button.
- Admins told within the hour, in the Inbox and by email, when a source keeps failing searches, and connections are revoked at offboarding.
Search In Practice
A practical scope check: what the app covers, which controls matter, and the searches people run first.
Core workflow
The search box at the top of every page opens one results page. A live answer or a best match sits first, then the ranked rows, then every area that matched, with the next step on the row.
Controls that matter
Set per company: which areas search reaches, whether archived content and deactivated people appear, which file types stay out, whether the AI overview runs, and how long search activity is kept.
Scope and specs
Useful specs: areas grouped into 5 categories you switch on or off; external sources on Enterprise (Microsoft 365, Teams, Google Drive, Confluence, Jira, ServiceNow, Slack, Box, Dropbox, Salesforce and Notion); saved searches with daily or weekly alerts; analytics over 7, 30 or 90 days; retention of 30, 90, 180 or 365 days.
A technologist between patients
Types three words on the phone and gets the SOP, the policy behind it, the person who wrote it and the Acknowledge button, with meaning matches when the words do not match the title.
A new hire and their PTO
Types pto balance and the first line is the balance from Leave with Request leave beside it. No policy to read, no ticket to HR.
A shift lead at 6 p.m.
Searches forklift certified and People who can help lists the matches by current skill, each card showing who is on shift right now.
Connected To The Rest Of MangoApps
→ Ask AI
One click hands the search to Ask AI with the results still on the page. Its answer comes back with up to three narrower searches that re-run the page, and the AI overview reads the same company knowledge Ask AI does.
→ Policy Hub & SOP Hub
A policy or SOP found by search carries its Acknowledge button and its author as an expert, and an admin can promote the current version above every other row for the terms people use.
→ Leave Management
The leave balance, the next holiday and the Request leave button are live answers drawn from Leave, gated on the app being on for the person.
→ Shifts & Scheduling
Next shift and who is on call are live answers; open shifts at your site appear before you type, and Pick up is a button on the row.
→ Skills & Credentials
Experts come from current, unexpired skills, so forklift certified or nurses in Austin resolves to the people who actually hold the credential today.
→ Wikis, Drive & Libraries
Each app's own global-search switch is what Search reads, so one setting decides whether its content appears, and See all in the app hands the query to that app's own search page.
REPLACES POINT TOOLS
One search in place of an enterprise search contract
An enterprise search product crawls your systems into its own index, charges per seat for everyone who might type a query, and stops at the link. Search ships with the platform, copies nothing in from your other systems, and answers from the records the platform already holds.
Glean
Indexed enterprise search with an assistant
- Included with every paid MangoApps plan, with no per-seat search licence and no minimum contract for a workforce of thousands on phones
- No crawler and nothing copied from outside systems. Internal search reads live records, plus a meaning index of company knowledge the platform keeps, the day the app is on; external sources are asked as the person, per search
- Answers from live records, such as a leave balance or the next shift, and the next step as a button on the row, not a link to a document
Coveo
Relevance platform for search across internal and customer-facing sites
- Ranking on context only the employee platform holds, using shift, site, team, current skills and what the person acknowledged, with each row saying why it ranks
- Admins fix a bad search straight from the list of searches that found nothing, with a synonym or a promoted result, and can see what any employee would find
- The AI overview cites each source inline and says a topic is not documented rather than guessing, and it can be switched off independently of Ask AI
Microsoft Search
Search inside the Microsoft 365 apps
- One results page across the HR, scheduling, policy, training and communications apps a frontline employee actually uses, on the phone they carry
- SharePoint, OneDrive and Teams files join the same page through each person's own Microsoft sign-in, alongside Teams messages, Google Drive, Confluence, Jira, ServiceNow, Slack, Box, Dropbox, Salesforce and approved Notion pages
- Every result carries its next step, so a policy found by search can be acknowledged and a shift found by search can be picked up
Guru
Verified knowledge cards with a browser extension
- Search reaches every app in the platform, 88 of them today, plus a new app the day it registers, without anyone re-authoring content as cards
- Experts are the real authors and the people holding the current skill, drawn from the system of record, not a name typed on a card
- Saved searches alert daily or weekly on results that did not exist when the search was saved, so a person is told when something new appears
PLATFORM ADVANTAGE
Search inherits everything else MangoApps already does
A search vendor has to connect, crawl and re-derive each of these. Search gets them for free because the platform already runs them.
Permissions already enforced
Every row is scoped by the app that owns it before ranking touches it. Ranking can reorder what a person may see; it can never widen it, and a permission suite proves that on real rows.
Identity & SSO
The same SAML or OIDC sign-in the platform uses. External sources reuse the Entra ID or Google sign-in the tenant already registered.
Context from the system of record
Shift, site, team, manager, current skills and acknowledgements all live here, so ranking, experts and live answers use them without an integration.
Mobile app already in hand
The phone results page carries the same live answers, best match, experts and row actions as desktop, and people can connect external sources from it.
Notifications & Inbox
Saved-search alerts and source-health notices ride the platform's own Inbox and email channels, honouring each person's settings.
Analytics & retention
Zero-result and no-click searches, click-through by area, phone versus desktop, and a retention window of 30 to 365 days, chosen per company.
INDUSTRY FIT
Built for the workplaces where people search between tasks
Search fits any employer, but it earns its keep where most staff are on a phone, the content is in a dozen places, and the answer has to arrive before the next task.
Healthcare
A technologist between patients finds the SOP, the policy behind it and the owner in three words, and a group of joint ventures each keeps its own SharePoint as its own source.
Retail
A store associate finds the planogram, the return policy and who is on shift, and a manager promotes this season's schedule above last year's.
Manufacturing
A line lead searches lockout tagout and gets the SOP, the acknowledgement button and the people holding the current certification.
Logistics & Warehousing
A driver asks for the next shift or who is on call and gets the answer, not a link, with the schedule one tap away.
Field Service & Utilities
A technician on site searches a procedure and reaches the Confluence page, the Jira ticket and the ServiceNow article as themselves, from the same box.
Hospitality
Seasonal staff type a question in their own words and meaning matches find the answer when the words do not match the title.
WHY MANGOAPPS WINS
One platform beats an enterprise search contract on every axis
The argument IT, HR, operations and finance all share, and the one an indexed search vendor structurally cannot answer.
Cheaper than a search licence
Included with every paid MangoApps plan, with no admin opt-in and no per-seat search contract. Only the external connectors need the Enterprise tier.
More secure
Nothing copied, indexed or cached from outside systems. Every external search runs as the person, so the source decides, and only a result count is logged.
Easier to deploy
No crawler and no index for you to build. Internal search reads live records the day the app is on, with a meaning index of company knowledge the platform keeps for you; a connector is an OAuth registration, not a project.
Easier to use
Answers, not links, on the phone people already carry, with the next step as a button and quoted phrases when someone knows exactly what they want.
Easier to manage
Synonyms, promoted results, Search as, an area-by-area switchboard and fixes started straight from the searches that found nothing, plus a weekly nudge to admins.
AI is actually better
The overview cites every sentence, reads the external sources that answered, says not documented rather than guessing, and hands off to Ask AI with the results still on the page.
Two Agents Behind Search
Every Ask AI conversation and every connected assistant, including Claude and ChatGPT through the MangoApps connector, searches with the same engine, ranking and permissions as the results page. Admins get a second agent that runs Search itself from chat.
Search Admin Agent
For the people who run Search. See what people search for and do not find, the synonyms and promotions in place, and what a named employee would find; then add the synonym, promote the page or switch an area, each confirmed first. Admins only, and off until an admin turns it on.
Customer Success
How Customers Use It
Customer Case Studies
Customer Case Studies
Customer Case Studies
Video Case Studies
Video Case Studies
Video Case Studies
Our frontline employees determine whether or not a customer is going to come back to the store. In order to provide a great customer experience, you’ve got to provide a great experience to your team members. If you’re not engaging with them, it’s less likely that they’re going to deliver on this, simply because they haven’t been enabled and supported to do it.
Chelsea Carbahal
VP, Community Impact and Public Affairs
Raley's Supermarkets
Frequently Asked Questions
No. External sources are searched live, as the signed-in person, each time they search. Nothing is copied, indexed or cached, and the only thing recorded is how many results each source returned. Inside MangoApps, search activity is kept for 30 to 365 days at your choice, to power analytics and ranking.
Inside MangoApps, the same permissions every app already enforces. The ranker only reorders rows a person could already open, and a permission suite proves that on real data. In an external system, that system decides, except Notion, which shows only shared pages an admin approved for the person's group. Admins can check any employee's view with Search as.
Search answers the words you typed as a search. A live answer from records when they name one, a short cited overview above the results when they do not, and the ranked results underneath. Ask AI is a conversation, and the results page hands off to it in one click.
It answers only from the documents in front of it, your company's knowledge and, on Enterprise, the external sources that answered your search. It cites each source inline and says the topic is not documented rather than guessing. Admins can switch it off independently of Ask AI.
Microsoft 365 (SharePoint, OneDrive and Teams files), Microsoft Teams messages, Google Drive including shared drives, Confluence Cloud, Jira Cloud, ServiceNow knowledge articles, Slack messages and files, Box, Dropbox, Salesforce records, and Notion pages an admin approved for an employee group (titles only).
Yes. Search is part of the Platform Lite pack, so every paid plan has it with no admin opt-in, and the results page works for every signed-in person. Search Connectors, the external sources, need the Enterprise platform tier.
Yes. The phone page has the same best match, live answers, AI overview, experts and row actions, and people can connect to external sources from it. The admin pages are desktop only.
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- Exceptional UX: Delightful on mobile and desktop.
- Proven Results: 98% customer retention rate.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
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