Ai At Work Glossary

Agentic AI describes systems that don't just respond to a prompt — they take actions. Fill a form, update a ticket, notify a...

An AI agent is a scoped software worker that pursues a goal — not a single answer — across tools and data. It acts under a...

An AI copilot is a role-aware assistant that lives inside the tools an employee already uses — the intranet, the scheduling...

AI governance is the framework a company uses to decide what AI tools are allowed to do, who's accountable for their outputs,...

An AI-powered intranet is the shift from "search returns links" to "ask returns answers." The front door is a conversation, the...

A digital workplace is the full set of digital tools and experiences employees use to get work done — intranet, collaboration,...

Enterprise search with RAG (retrieval-augmented generation) answers questions by fetching the company's own content first, then...

Knowledge management is the practice of capturing, organizing, and making accessible what a company knows — its...

Prompt engineering is the practice of composing instructions for language models — and, increasingly, the supporting context,...