Frontline Glossary

A daily huddle is a brief (10–15 minute) standing meeting held at the start of a shift or workday to align the team on...

A deskless worker is any employee whose job happens without a desk, a company laptop, or a fixed workstation. They're roughly...

A frontline employee app is a phone-first application that gives hourly, field, and deskless workers access to their schedule,...

A frontline worker is any employee whose job happens away from a desk — on a production floor, in a patient room, behind a...

Frontline worker engagement is the set of practices and metrics that measure — and move — how connected, heard, and supported a...

Job hazard analysis (JHA) — also called job safety analysis (JSA) — is the structured exercise of breaking a work task into...

Lockout/tagout (LOTO) is the procedure for controlling hazardous energy — electrical, hydraulic, pneumatic, mechanical,...

A near-miss is an event that could have caused injury or damage but didn't — a slip that didn't fall, a load that shifted but...

Scheduling is the operational heart of any business built on hourly labor — who works when, which shifts get covered, and...

A shift handoff is the structured transition between the outgoing and incoming crew at the change of a shift. It covers what...

A shift swap workflow is the operational process for how one employee hands off a scheduled shift to an eligible coworker. Done...

A toolbox talk is a brief (5–15 minute) safety discussion held on-site with a work crew, typically at the start of a shift or...