Communications Glossary

Asynchronous communication is any exchange where the sender and receiver are not in the same moment — written messages,...

Communication at work is the practice of moving information reliably — announcements, decisions, expectations, problems...

A communications cascade is the pattern where corporate leadership sends a message to the next management layer, which rebriefs...

Corporate communications is the broad function that owns how the company communicates — to employees, investors,...

Crisis communication is the set of practices and infrastructure a company uses to communicate during incidents — safety events,...

Frontline communication is how a company reaches the 80% of its people who don't live in email. It's targeted, mobile-first,...

Internal communications is how a company talks to itself: news, announcements, leadership messages, safety alerts, and the...

An internal newsletter is a regularly cadenced digest of organizational updates — business news, people news, policy changes,...

Interpersonal communication is the exchange of information between two people or a small group — distinct from broadcast...

An intranet is the internal website — and increasingly the internal workspace — that gives employees one place to find company...

A mass notification system pushes an urgent message to a large audience across multiple channels (push, SMS, voice, email,...

A town hall meeting (also called an all-hands) is a company-wide gathering where leadership communicates with the whole...

Two-way communication is the practice of not just sending messages to employees but hearing and responding to what they send...