Employee Experience Glossary

An employee engagement platform is the integrated system for measuring, shaping, and acting on how connected employees feel...

An employee experience platform (EXP) unifies the moments that matter across an employee's life with the company — from...

Employee journey mapping is a service-design practice applied to the employee experience. It identifies the moments that matter...

Employee Net Promoter Score (eNPS) is a single-question engagement metric: "On a scale of 0–10, how likely are you to recommend...

An employee recognition program is a structured practice for acknowledging good work — peer-to-peer, manager-to-report,...

An employee voice program is a coordinated set of channels and practices that let employees share what they see, think,...

Engagement is the observable connection between an employee and their work — how much discretionary effort they're putting...

Feedback is the practice of giving and receiving information about work — what's going well, what isn't, what should change. At...

A pulse survey platform runs short, frequent surveys (usually 3–7 questions, every 2–6 weeks) to catch sentiment shifts that...

Recognition is the practice of naming specific good work so it gets seen, remembered, and repeated. It is separate from...

Employee wellbeing is the practice of actively protecting and improving the physical, mental, and financial health of...