Ask AI

Instant answers from your knowledge base.

MangoApps

Overview

Ask AI brings the power of artificial intelligence to your workplace, providing instant answers to questions, intelligent insights, and automated assistance. The AI assistant can help with policy questions, process guidance, data analysis, and general workplace inquiries.

Platform

Highlights

Get instant answers to workplace questions powered by AI with knowledge base integration.

Route queries to specialized agents for scheduling, HR, attendance, safety, and reporting.

Receive context-aware responses grounded in your company policies, SOPs, and documents.

Access the AI assistant from web, mobile, or within any app for in-context help.

Review conversation history and follow up on previous questions for continuity.

Escalate complex queries to human experts when the AI identifies it cannot fully answer.

Capabilities

Conversational Interface

Natural-language chat from web and mobile
Persistent conversation history across devices
Multi-turn follow-up questions with context
Multi-lingual greetings and response translation
@mention a specific agent inline (e.g. @scheduling)
Streaming responses via WebSocket (ActionCable)
Collaborative shared conversation history One active thread per user

Agent Routing

Automatic intent classification via hybrid ML + LLM
Context-aware routing for short or ambiguous messages
Sticky agent routing for multi-turn domain sessions
Pre-classification from streaming job for low latency
Reporting agent fast-path (pattern + semantic match)
Plugin agent proxy support (third-party extensions)
Number of built-in domain agents: 60+

RAG & Knowledge

Answers grounded in company knowledge base articles
System help articles included in RAG context
Conversation fact extraction for long-term memory
Embedding-based context retrieval with cache
Token-budget management (128 k context window)
Conversation summarizer for long threads
Real-time data from connected apps (schedules, PTO)

Tool Calling & Actions

Agents can call tools to read live data
Write actions require explicit user confirmation
Human handoff — escalate to HR / IT / service desk
Auto-create service desk ticket when AI cannot answer
Chain-of-thought / deep reasoning mode per agent
Agentic parameter collection (multi-step clarification)
Agents execute multi-step payroll / scheduling tasks without confirmation Confirmation always required for writes

Voice & Multimodal

Voice mode with speech-to-text input
Text-to-speech (TTS) playback of AI responses
LLM-based voice conversationalization (natural speech)
Configurable voice response style (concise / detailed)
Per-business voice mode enable / disable toggle
Real-time (OpenAI Realtime API) voice conversation
Video or image input in chat Text and voice only

Safety & Audit

Content moderation with prompt-injection detection
Business-scoped tenant isolation (data never crosses orgs)
All LLM calls logged to AiApiLog with session ID
Sentinel rules — custom alert triggers on AI metrics
Security system-prompt injected on every request
Admin toggle to disable Ask AI per business

Limits & Specs

Voice mode daily limit (non-dev): 30 minutes per user
Voice session limit: 15 minutes per session
LLM context window: 128,000 tokens
ML router confidence thresholds: High ≥ 0.3 · Medium ≥ 0.15 · Low < 0.15
Conversation history retention: Single active thread per user (admin-clearable)
Pricing: Included with MangoApps Workforce

Use cases

Policy lookups

Employees ask "What is our PTO policy?" and receive an answer sourced from the latest published employee handbook.

Shift scheduling questions

A manager asks "Who is available for the night shift on Friday?" and the scheduling agent checks availability in real time.

Benefits guidance

New hires ask about health plan options and the AI walks them through enrollment steps with links to relevant forms.

Report generation

Admins request "Show me attendance trends this quarter" and the reporting agent generates a visual report inline.

Process guidance

Ask "How do I submit an expense report?" and receive step-by-step instructions pulled from company SOPs and training materials.

FAQ

Responses are grounded in your organization's knowledge base, uploaded documents, company policies, and live data from connected apps.

Specialized agents can take actions like generating reports, looking up schedules, and checking leave balances. Actions that modify data require confirmation.

Conversations are scoped to your business tenant. Data is never shared across organizations and all queries are logged for audit purposes.

The assistant indicates when it lacks sufficient information and can suggest contacting HR, IT, or the relevant department directly.