AI Bots Built From Your Own Documents
Upload your handbooks, SOPs, and policies, and get bots that answer employee questions around the clock — grounded in your own documents, with every question routed to the bot that knows.
What Workforce Bots Helps You Do
Six everyday capabilities for the question-answering layer of the workforce.
Stand Up A Bot In Minutes
Upload PDFs, paste in policy text, or point at a wiki. The bot indexes the content and starts answering grounded questions immediately.
Keep Answers Current
Every document carries a review date. Stale ones are flagged for review, and answers the bot was unsure of land in a queue for an admin to follow up.
Brand Each Bot
Custom branding per bot — logo, colors, welcome message — so the answer surface feels like part of your workspace, not a third-party widget.
Track Adoption And Gaps
Advanced analytics show top questions, unanswered queries, and document-coverage gaps. Refine the KB based on what employees actually ask.
Sync With Your KB
Knowledge base sync keeps bot content fresh when source documents change. Updates flow into the bot's index without a manual reupload.
Route Across Every Bot
The Workforce Bots Agent in Ask AI lists every bot, searches across their documents in one call, and forwards each question to the bot that owns the answer.
Specialist Bots, With Grading Where The Content Lives
Full specialist bots inside MangoApps, and document grading in the apps that own what is being graded.
Grading Lives With The Content
Grade an internal communication in Communications Hub and check jurisdictional compliance requirements in Policy Hub — next to the content they grade, inside MangoApps.
Specialist Bots With Analytics
Inside MangoApps, build unlimited specialist bots — HR Policy, SOP Helper, Recruiting Coach, Compliance Mentor — each answering from its own KB.
- Unlimited bots and questions — no per-question metering.
- Knowledge base sync — keep bot content in sync with source documents.
- Employee tracking — who asked what, when, and what the bot answered.
- Custom branding — per-bot logos, colors, welcome messages.
- Advanced analytics — top questions, gaps, drop-off, escalation rate.
- Cross-bot routing — Workforce Bots Agent finds the right bot per question.
Workforce Bots In Practice
A practical scope check: what the app covers, which controls matter, and the workflows teams usually run first.
Core workflow
Create AI assistants from uploaded HR documents, handbooks, SOPs, and policies.
Controls that matter
Compliance Grading includes Jurisdiction-based compliance checklist (state + city) and Federal vs. state requirement comparison.
Scope and specs
Useful specs: Accepted document formats: PDF, Word (.docx), plain text; Free-tier question limit: 100 questions per bot; Free-tier document limit: 5 documents per bot.
HR policy Q&A bot
Upload your employee handbook and let the bot answer benefits, leave, and workplace policy questions instantly.
Safety procedure assistant
Create a bot from safety SOPs so frontline workers can ask about proper procedures before starting hazardous tasks.
New hire orientation guide
Deploy a bot that walks new employees through onboarding FAQs, company culture, and first-week checklists.
Connected To The Rest Of MangoApps
→ Policy Hub
Policy Hub publishes policies; a bot built on those policies answers questions about them. Same source, two surfaces.
→ SOP Hub
SOP Hub holds the procedures; a Workforce Bot answers "how do I do X?" grounded in the SOP.
→ Wikis
Wikis serve as a source for bot content — keep one source of truth, surface it through both the wiki and a bot.
→ Ask AI
The Workforce Bots Agent is the cross-bot discovery layer inside Ask AI — find the right bot, search across all of them, forward the question.
→ Drive
Source documents live in Drive. Bot content is indexed from documents in Drive folders the bot has access to.
→ AI Search
Platform-wide AI Search surfaces the same documents your bots are answering from — same content, multiple front doors.
REPLACES POINT TOOLS
One bot platform in place of a wall of integration SaaS
Companies stitching AI into their workflows pay Zapier for the plumbing, OpenAI for the model, and a bot vendor for the answers — and still get bots that don't know who you are or what you can see. Workforce Bots collapses that into one app, grounded in your documents.
Zapier + ChatGPT
AI Actions glued together with Zaps
- Bots are grounded in YOUR documents — not a public model guessing from a Zap input
- Permission-aware out of the box — Zapier has no idea who the asker is
- No per-task metering — high-volume bots don't blow up the bill
Workato
Enterprise iPaaS with AI recipes
- Bots are first-class workforce features, not "AI nodes" inside an integration recipe
- Same per-employee license covers bot building AND every other workforce workflow
- Conversation, search, and document grounding are native — not extension steps
Tray.io
Integration-builder with AI workflows
- Built for end users to spin up bots — not engineers building recipes
- Bots inherit org-chart, role, and document permissions automatically
- One governance surface across every bot, every workflow, every app
n8n
Self-hosted workflow automation
- No infrastructure to operate — Workforce Bots runs inside MangoApps
- Grounded in your documents with the same model tiering the platform uses
- Permissions inherited from the platform, and every answer keeps its sources — not bolted on
Microsoft Power Automate
Workflow + Copilot for Microsoft 365
- Works for the roughly 70–80% of your workforce without M365 / Copilot licenses
- Bots see HRIS roles, locations, and groups — not just an Entra AD slice
- One automation engine across the whole platform — not Power Automate for some apps and not others
PLATFORM ADVANTAGE
Workforce Bots inherits everything else MangoApps already does
A standalone bot vendor has to build, buy, or integrate each of these. Workforce Bots gets them for free because the platform already runs them.
Identity & SSO
Bots know who's asking — same SAML/OIDC SSO and MFA as the rest of MangoApps. No anonymous queries, no impersonation gap.
Document & policy grounding
Bots read the SOPs, policies, wikis, and forms the platform already indexes — no separate vector store to maintain, no upload-the-same-doc-twice loop.
AI model tiering
Bots run on the model tiers the platform assigns, like the rest of the platform — no per-bot model wiring.
Conversation history & retention
Every bot question and answer is kept with its retrieved sources and confidence score. Admins can set how many days conversations are kept; left blank, they are kept.
Mobile app & push
Employees ask bots inside the branded mobile app they already opened for shifts, leave, and pay — no second app to install.
Workflow & automation
A bot answer can fire a Task, a Form, an e-signature, or a workflow — using the same automation engine as every other app.
INDUSTRY FIT
Built for the industries where every team needs its own expert
Workforce Bots is the specialist-answer layer for organizations whose employees ask the same 20 questions every week — and where one central support team can't keep up.
Healthcare
Clinical-protocol bot, HIPAA-policy bot, and credentialing bot grounded in your own SOPs — with permission-aware answers, never patient PII.
Manufacturing
Safety-procedure bot, equipment-manual bot, and quality-spec bot answer plant-floor questions in the language the worker asks in (or the bot's set language).
Retail
Store-policy bot, promo-detail bot, and POS-troubleshooting bot answer associate questions on the mobile app — even on personal devices.
Financial Services
Compliance bot, product-feature bot, and procedure bot answer advisor questions with audit-grade citations to source policy.
Public Sector
HR policy bot, benefits bot, and grant-procedure bot grounded in your own regs, with sources kept on every answer.
Professional Services
Methodology bot, billing-policy bot, and engagement-procedure bot answer consultant questions grounded in the firm's playbook.
WHY MANGOAPPS WINS
One platform beats a stack of point solutions on every axis
The argument finance, security, IT, and the team lead all share — and the one a standalone bot vendor structurally cannot answer.
Cheaper than the stack
One per-employee suite license replaces Zapier + ChatGPT Team + custom bot vendor — and the bill doesn't grow per task or per token.
More secure
AI requests go to the platform's configured model providers. One identity perimeter and one set of roles and permissions. Nothing for security to re-certify.
Easier to deploy
Already deployed if you have MangoApps. Upload a doc, point a bot at it, share it with a group — same day, no IT ticket.
Easier to use
Bots live in the same MangoApps app employees already opened today. Ask AI routes the question to the right bot — no "which tool again?".
Easier to manage
Bot governance, model cost, and citation review live in one admin — not split across vendor portals or per-bot consoles.
Easier to extend
A bot answer can fire a Task, a Form, a workflow, or an e-signature — using the same automation engine as every other app.
AI is actually better
Bots are grounded in your own permission-scoped documents — not a public model fed a vendor crawl. Citations are real, and the asker only sees what they're allowed to see.
Pair Workforce Bots With Its Discovery Agent
The Workforce Bots Agent in Ask AI is the cross-bot router — list bots, search across their docs, forward a question to the right specialist bot. Each bot still answers grounded in its own KB.
Workforce Bots AI
Cross-bot discovery and routing in Ask AI.
Customer Success
How Teams Use Workforce Bots
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Video Case Studies
At our head office within HR, marketing, and finance, we use ChatGPT quite a bit, and MangoApps AI Helper is a useful tool for us. As I go around to the stores, I’ve been showing them how the AI Intranet Helper can find things and answer plain language questions about our resources, and they’re quite excited about that.
Alison van Zijl
Head of Human Resources
Full House
Frequently Asked Questions
The public, no-login graders were retired. Grading an internal communication now happens in Communications Hub, and the compliance requirements checker is in Policy Hub. Workforce Bots inside MangoApps stands up 24/7 specialist bots, branded, with analytics, KB sync, and cross-bot routing.
Each bot has its own KB built from documents you upload or wikis you connect. The bot answers from its own KB first; web search is a fallback only when explicitly enabled. Source citations appear in answers so users can verify.
Policy Hub and SOP Hub own the content lifecycle for those specific document types — drafting, approval, versioning, acknowledgment. Workforce Bots is the broader Q&A surface that can build a bot from any document type. They compose: policy content authored in Policy Hub, surfaced through a Workforce Bot for Q&A.
Yes. Each bot has its own audience scope. A Compliance Mentor bot can be scoped to managers; a HR Policy bot can be open to all employees. The Workforce Bots Agent respects those scopes when routing questions.
Graders are one-shot analysis — drop a document in, get a structured report (gaps, score, recommendations) back; they live in Communications Hub and Policy Hub. Bots are ongoing Q&A — employees ask questions, the bot answers from the KB.
Top questions, unanswered queries (a coverage-gap signal), top users, escalation rate, and per-bot drop-off. Advanced analytics also breaks down which source documents are answering which question types — useful for KB tuning.
The Workforce Bots Agent in Ask AI exposes three tools — list bots, search across all their documents in one call, and forward the question to the right specialist bot. The user types one question; the right bot answers.
Yes. Every bot, document, conversation, and analytic record is business-scoped. The vector indexes that power each bot's RAG are tenant-scoped at query time.
Let's Talk
Every team. Every employee. Every workflow. One AI platform — built for the frontline. Since 2008, trusted by 2 million+ users with an NPS of 78.
Why Choose Us?
- Frontline AI: Governed AI for every employee and workflow.
- Top Security: HITRUST, ISO & SOC 2 certified.
- Exceptional UX: Delightful on mobile and desktop.
- Proven Results: 98% customer retention rate.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Prefer to explore first? Ask AI about No-Code Workforce Automation & Workplace Bots →