Shift Marketplace

Allow employees to list, claim, and trade shifts with automated approval workflows.

MangoApps

Overview

The Shift Marketplace transforms how your team manages shift coverage by creating an internal marketplace where employees can list available shifts, claim open shifts, and trade shifts with colleagues. Features intelligent matching based on skills and availability, automated approval workflows, and comprehensive tracking to ensure proper coverage while giving employees flexibility in managing their schedules.

Scheduling

Highlights

Browse open shift listings and claim available shifts with one click.

List your shifts for pickup or trade with automated eligibility matching.

Send and receive direct shift offers to specific coworkers.

Track applications on your listings and approve or decline applicants.

Enable Coverage Autopilot for AI-powered shift coverage monitoring (managers).

Review a full audit log of all marketplace activity (admins).

Capabilities

Listings

Post a shift for pickup (anyone eligible can claim)
Post a shift for trade only (must offer a shift back)
Post a shift for both pickup and trade
Direct-offer a shift to a specific coworker
Cancel an open listing before it is claimed
Multi-slot listings (multiple users can list same shift)
Recurring / scheduled listings Each listing must be created manually

Applications & Claims

One-click claim for pickup listings
Apply with trade offer (offer one of your shifts)
Withdraw a pending application
Accept or reject applicants (listing owner)
Auto-reject remaining applicants on acceptance
Bilateral shift-assignment transfer on trade accept
Shift conflict check before claim or accept

Approval Logic

Auto-approve mode (all eligible claims approved instantly)
Manager-approval mode (all claims require review)
Smart-approval mode (auto-approve based on rules)
Smart approval: 48-hour advance-notice bypass
Smart approval: trusted-employee (MangoScore) bypass
Smart approval: same-day / same-location bypass
Smart approval: critical-role urgency bypass

Eligibility Rules

Scheduling-group membership check (same_group scope)
Location membership check (same_location scope)
Open scope (role + conflict checks only)
Role requirement enforcement on pickup and trade
Shift-conflict detection (blocks overlapping claims)
Managers and admins see all listings for oversight

Coverage Autopilot

AI-powered at-risk shift detection (managers only)
One-click send coverage offers to eligible employees
Escalate uncovered shift to manager notification
Manual trigger of detection cycle (admins)
Coverage Autopilot activity feed (7-day window)
Automated scheduling of detection cycles

Notifications & Audit

In-app notifications for new listings, claims, applications
Email notifications for new listings (admin-configurable)
SMS notifications for new listings (admin-configurable)
Notification to listing owner on new application
Notification to applicant on accept/reject decision
Full audit log of all marketplace actions (admins)
Push / mobile notifications In-app and email only

Limits & Specs

Listing types: pickup, trade_only, both, direct_offer
Application statuses: pending, accepted, rejected, withdrawn
Listing statuses: open, filled, closed, cancelled
Approval workflows: auto_approve, manager_approval, smart_approval
API access: REST API v1 (index, show, create, update, destroy)
AI agent: Shift Marketplace Agent (browse, apply, summarize)
Pricing: Included with MangoApps Workforce

Screenshots

Available listings — browse and claim open shifts with one click

My listed shifts — track applicants and approve or decline coverage requests

Trade a shift — swap shifts with eligible coworkers

Coverage Autopilot — automated shift coverage suggestions based on eligibility

Audit log — full history of listing, trade, and coverage actions

Use cases

Pick up extra shifts

Browse the marketplace for open shifts that match your skills and availability, then claim them instantly or pending approval.

Drop a shift you can't work

List your assigned shift in the marketplace for another qualified employee to pick up, with automatic notifications.

Trade shifts with a coworker

Create a trade-only listing and send a direct offer to a specific colleague to swap shifts.

Manager coverage monitoring

Use Coverage Autopilot to automatically detect gaps and notify eligible employees when shifts need coverage.

Audit shift changes

Admins can review the full audit trail of listings, claims, trades, and approvals for compliance and reporting.

FAQ

Listings are filtered by eligibility. Employees only see shifts they qualify for based on skills, location, and scheduling rules. Managers see all listings.

You can list a shift for pickup (anyone can claim), trade only (must swap with one of their shifts), or both. Each listing type has different eligibility rules.

It depends on your business configuration. Auto-approval can be enabled for claims that meet predefined criteria. Otherwise, a pending claim request is sent to the manager.

Coverage Autopilot is an AI-powered feature available to managers that monitors upcoming shifts for coverage gaps and proactively notifies eligible employees.

Yes. You can cancel an open listing from the My Listings page at any time, as long as it has not already been claimed or filled.