Background Checks

Integrated background check ordering and tracking.

MangoApps

Overview

Background Checks integrates with leading background check providers to streamline the verification process. Features include automated ordering, status tracking, and compliance documentation.

Recruiting

Highlights

Order and track background checks for candidates directly within the recruiting workflow.

Monitor check status from pending through completed with real-time status updates.

Review results and flag issues before extending a final offer to the candidate.

Access a mobile-friendly view to check pending verifications on the go.

Maintain compliance documentation and audit trails for every background check ordered.

Capabilities

Check Types & Packages

Basic Criminal (SSN verification, national criminal DB, sex offender registry)
Pro Criminal (county + federal criminal searches)
Comprehensive (employment + education + reference verification)
Executive (credit report, civil courts, media search, extended history)
Custom packages via provider configuration

Vendor Integrations

Checkr (webhook-verified, real-time status updates)
Sterling Webhook handler stubbed; not yet live
HireRight Webhook handler stubbed; not yet live
Multiple active providers per business
Preferred provider selection per Job Board config
Provider connection test from admin settings

Status Tracking

Statuses: pending, invited, pending_completion, clear, consider, suspended, canceled, error
Real-time status updates via provider webhooks
Manual status sync from provider on demand
Dashboard stats (total, pending, clear, consider, needs adjudication)
Filter and search checks by status, adjudication, candidate name
Paginated index (25 per page desktop, 20 mobile)
Mobile-friendly list and detail views (manager+)

Adjudication

Manual adjudication decisions: approved, rejected, conditional, needs_review
Auto-adjudicate clear results (admin-configurable)
Manual review required for consider results
Adjudication notes and timestamp logged per decision
Pending adjudication queue (manager+ only)
Candidate status updated automatically on adjudication

Compliance (FCRA)

FCRA disclosure tracking (sent + authorization received)
Auto-send pre-adverse action notice (admin-configurable)
Configurable adverse-action waiting period
Adverse items extracted and stored per completed check
Full audit log (create, status change, adjudication, cancellation)
Automated final adverse-action notice workflow Stubbed; planned future feature

Notifications

Recruiter email on check completion (admin-configurable)
Notification on adverse / consider items found
Notification when adjudication is required

Limits & Specs

Results list page size: 25 (desktop) / 20 (mobile)
Agent query limit: 50 checks per request
FCRA waiting period range: 5–10 days (admin-configurable)
Supported providers: Checkr (live), Sterling (planned), HireRight (planned)
Pricing: Included with MangoApps Workforce (provider fees apply)

Use cases

Pre-offer verification

A recruiter initiates a background check after the final interview so results are ready before the offer letter is sent.

Bulk hiring compliance

During a seasonal hiring push, HR orders background checks for 30 candidates at once and tracks completion on a single dashboard.

Pending check follow-up

A hiring coordinator reviews the pending queue each morning to escalate checks that have been in progress for more than five business days.

Compliance audit

An HR auditor pulls the background check history for all hires in the past year to verify that every employee was screened before their start date.

FAQ

The app supports criminal history, employment verification, education verification, and identity checks. Available check types depend on your configured provider.

Turnaround time depends on the check type and provider. Status updates appear in real time as results come in, and completed checks trigger a notification.

Yes. Admins can configure the recruiting workflow so that a completed background check is required before a candidate can be moved to the offer stage.

Yes. The mobile view shows pending and completed checks so hiring managers can stay updated from any device.