Project Delivery Room
Project Delivery Room is a five-page intranet site template for sharing a project’s scope, milestones, decisions, risks and dependencies, and operations handover. Its fictional office-move example shows cross-functional teams how to keep the plan, ownership and next steps findable.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Built for: Corporate real estate and facilities · Professional services · Technology and IT operations · Higher education campus operations · Healthcare facilities
Overview
Project Delivery Room is a five-page intranet site example for a cross-functional project that needs a clear shared reference from kickoff through handover. Its fictional Northstar Services office move gives the pages realistic sample content: roughly 420 people moving from two buildings into one over three phases, with six departments, defined roles and illustrative milestone weeks. The sample figures and records are authored examples, not live project status.
The Project overview page explains intended outcomes, what is in and out of scope, role responsibilities and the coordination rhythm. Milestones shows the agreed sequence, prerequisites and accountable roles, then demonstrates what to do when a prerequisite changes. Decisions distinguishes a settled choice from an open question and records reasons, impacts and review triggers. Risks and dependencies explains the difference between uncertainty and prerequisite work, with sample registers and a change-reporting path. Handover sets out the boundary between project coordination and day-to-day Operations, including how to describe open items and interim ownership.
Use this template when participants need to understand project context and handoffs without treating a site as the task-management system. The example points daily progress to a separate work tracker and says its tables are not connected records. Replace the fictional project details, roles, targets, cadence and follow-up routes with confirmed information before publishing. Do not use the sample weeks, decision thresholds or office-move process as standards for another project. For a small effort with no cross-team dependencies or receiving owner, a concise project brief may be easier to maintain than all five pages.
Standards & compliance context
- Treat the supplied Northstar project, headcount, dates, decision thresholds and handover example as fictional sample content, and replace them before using the site for a real project.
- The template does not establish compliance with a project-management standard, records-retention rule, building code or sector regulation; confirm applicable obligations with the responsible internal owner.
- Use accessible heading structure, descriptive link text, readable tables and meaningful image alternatives, and check the published pages against WCAG 2.1 AA expectations.
- Do not publish personal contact details or restricted project information in broadly accessible pages; use approved access controls and contact routes where needed.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
What's inside this template
Project overview
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One floor plan, six departments, a calm move
The place for project leads, contributors and receiving teams to find what the Harbor Street office move is meant to achieve and who is responsible for what. Northstar Services is a fictional company, and this room follows its sample project: consolidating about 420 people from two buildings into one over three phases.
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What the project is, and is not
Read these four cards first, then follow a link for the detail. Intended outcome All six departments work from the Harbor Street building by Week 15, with desks, network access and meeting rooms ready on each move day. In scope Space planning, desk and equipment moves, network and telephony setup, move-day logistics and a two-week settling-in period. Floors 2 to 4 only Staff and shared equipment Out of scope Lease exit at the old buildings, redesign of team working practices and any change to team reporting lines. What done means The receiving Operations team accepts the floors, with every open item owned by a named role.
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Section Divider
Delivery context Who coordinates, and how changes reach them
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Responsibilities by role
Ask the role first. Names are kept in the project's own contact list, not on this page. Project Lead Owns the plan, the decision record and the weekly check-in. Takes any changed assumption and decides who needs to hear about it. Runs the Thursday 30-minute delivery check-in Updates this room within two working days of a decision Workstream owners The Workplace Facilities Manager owns space and furniture. The IT Service Owner owns network, devices and meeting-room equipment. Each owner keeps task status in the project work tracker Each owner names a backup for move weeks Department Move Coordinators One per department. They collect desk and equipment needs from their team and are the contact on move day. Send space needs to the Project Lead by Week 3 Report a changed headcount as soon as it is known
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Sample project snapshot
Illustrative Northstar figures, entered by hand from the Facilities planning sheet as of 14 March. This is not live status. People moving (headcount in the plan) 420 Departments across 3 phases 6 Planned duration, kickoff to handover 17 weeks Floors in the Harbor Street building 3
Milestones
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The delivery sequence at a glance
This is the sample plan for the Harbor Street move. Weeks count from kickoff (Week 1). Each milestone lists its prerequisite, so you can see what a slip would hold up. The table shows the agreed sequence, not today's task status. Daily progress lives in the project's work tracker, where each workstream owner updates their own tasks.
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Sample milestone schedule
Illustrative target weeks. Read left to right: what, when, what it waits for, who answers for it. Milestone Target Waits for Accountable role Floor plan approved Week 4 Space needs from all six departments Workplace Facilities Manager Equipment and network ordered Week 6 Approved floor plan IT Service Owner Network equipment delivered Week 7 Week 6 equipment order Phase 1 move: Finance, HR Week 9 Floor 2 network tested Department Move Coordinators Phase 2 move: Sales, Support Week 12 Phase 1 issues closed Project Lead Phase 3 move: Product, Operations Week 15 Phase 2 issues closed Handover accepted Week 17 Phase 3 open items reviewed Receiving Operations Lead
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If a prerequisite changes
Example: the supplier moves network equipment delivery from Week 7 to Week 8. Name the change Write one sentence: what moved, from when to when, and why. For example: 'The supplier moved switch delivery from Week 7 to Week 8.' Find what waits for it Check the Waits for column. Here Phase 1 depends on a tested Floor 2 network, so Week 9 is at risk. Tell the Project Lead the same day Send the sentence and the affected milestone before the next Thursday check-in, not at it. Update the tracker, then the plan The owner updates the task in the work tracker. The Project Lead updates this page if a target week changes.
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Follow a dependency
Decisions Why the sequence is phased Risks and dependencies What could move a date Handover What Week 17 needs to include
Decisions
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Settled decisions and open questions
A decision is a choice the Project Lead has recorded with an owner and a reason. Until then it is an open question , and work should not depend on it. The entries below are worked examples from the sample Northstar move. They illustrate the record's shape and are not connected to a decision log.
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Worked example: move in three phases
A complete decision record, from question to review trigger. Decided: phased moves by department Decision owner: Project Lead, with the Business Operations sponsor. Six departments move in three phases instead of one weekend. Finance and HR first, because their needs are the most predictable Customer-facing Sales and Support in the middle, with cover from the old building for two days Product and Operations last, after settling-in issues are fixed What was traded off, and when we look again Phasing costs about two extra weeks and two sites to support. It cuts the risk of every team losing a day at once. Review trigger: Phase 1 leaves more than 10 open issues after one week Review trigger: the supplier delivery date moves past Week 7 Who is told: every Department Move Coordinator, within two working days
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Sample decision register
Illustrative entries. 'Review if' names the event that reopens a decision. Decision Why Affects Review if Phased move by department Limits the disruption to any one team All three move milestones More than 10 Phase 1 issues remain open after one week Neighbourhood seating, no assigned desks on Floor 4 Product and Operations use desks on alternate days Floor plan, equipment order Average attendance passes 70% of headcount Open question: shared quiet room on Floor 3 Support asked for one; Facilities has not confirmed space Floor plan Not decided; the Project Lead sets a date
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See what a decision changes
Milestones Which dates a decision moves Risks and dependencies Uncertainties behind open questions Handover Decisions the receiving team inherits
Risks and dependencies
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A risk might happen. A dependency must happen first.
A risk is something uncertain that could hurt delivery, so the team watches it and plans a response. A dependency is a piece of work another team has to finish before yours can start. Handle each with a named role and a next review point. The examples are authored for the sample Northstar move and are not pulled from a risk system.
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One of each, side by side
Risk: late room-layout confirmation Departments might not confirm meeting-room needs by Week 3, which would delay the floor plan. Consequence: Week 4 plan approval slips Response: the Project Lead sends a reminder at Week 2 Role: Department Move Coordinators Dependency: facilities approval of the floor plan IT cannot order switches and desk phones until Facilities approves where desks and rooms go. Consequence: Week 6 order cannot be placed Needed by: end of Week 4 Role: Workplace Facilities Manager Which is it? Ask: is this certain to be needed, and does another team own it? If yes, it is a dependency. If it might occur, it is a risk. If both apply, record the dependency and add the risk that it slips.
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Sample register
Illustrative entries, with no status shown. Current status sits in the project's work tracker. Item If it slips Next review Role Dependency: floor plan approved Equipment order waits Thursday check-in, Week 3 Workplace Facilities Manager Dependency: Floor 2 network tested Phase 1 move cannot start Week 8 check-in IT Service Owner Risk: late room-layout confirmation Plan approval slips a week Week 2 reminder Project Lead Risk: supplier delivery after Week 7 Phase 1 date reconsidered Week 6 check-in
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When something changes
Describe the change in a sentence What is different, since when, and what you expect to happen next. Name the affected milestone Use the Waits for column on the Milestones page to find it. Tell the coordinating role Message the Project Lead, and the workstream owner if the item sits in their area. Record it in the project system The owner updates the work tracker. A recorded decision may then need revisiting on the Decisions page.
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Related context
Milestones See which dates the item touches Decisions Check whether a choice needs revisiting
Handover
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Where the project stops and Operations begins
Project participants prepare and coordinate the transfer. After the receiving Operations Lead accepts the floors, that role owns day-to-day support through the organization's normal operating process. The reference below is illustrative for the sample Northstar move. Your own acceptance steps come from your operating procedures, not from this page.
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What a clear handover covers
What was delivered Summarise the outcome against scope so the receiving team knows what they are being handed. Floors 2 to 4 ready for 420 people Equipment and network installed by department Decisions that shape daily use, such as shared desks on Floor 4 What is still open, and who holds it Each open item has an impact in plain words, an interim owner role and a point where the receiving team takes it over. List open items by effect on daily work, not by task number Name an interim owner role, never 'the project' Link to the tracker for task detail Who supports it afterwards Explain where employees go for help once the project team disbands, and which role answers questions about the project's decisions. Day-to-day issues: the Operations support route Questions about why: this Decisions page Changes to the building: Workplace Facilities Manager
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Worked example: one open item
A sample entry from the Phase 3 review at Week 16. Open item Effect on work Interim owner Follow-up Two Floor 3 meeting rooms lack booking panels Rooms can only be used walk-up until panels are fitted IT Service Owner Receiving Operations Lead reviews at the Week 18 check-in
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If an open item changes an earlier choice
Decisions Check the reason behind a choice Risks and dependencies See what was still uncertain
How to use this template
- Clone the five-page site and replace the fictional Northstar office-move outcome, scope, departments, figures and milestones with confirmed details for your project.
- Assign a Project Lead and workstream owner roles, then confirm who maintains each page, the review cadence and how participants report a changed assumption.
- Check each sample milestone and prerequisite against the delivery plan, and keep day-to-day task status in the project's actual work tracker rather than the illustrative table.
- Record each settled decision with its owner, reason, affected work and a specific review trigger; label unresolved items as open questions.
- For each risk or dependency, state its consequence, next review point and responsible role, then tell the coordinating role promptly when something changes.
- Before Operations accepts the work, summarize what was delivered, list remaining items with impact and interim owner, and confirm the receiving team's real support route.
Best practices
- Keep the project outcome, in-scope work and exclusions together on the overview page so contributors can check boundaries before raising a change.
- Use role names rather than hard-coded employee names, and maintain personal contact details in the project's approved contact list.
- Write each milestone with a target, prerequisite and accountable role; mark the schedule as illustrative or agreed so readers do not mistake a sample for current status.
- Keep task-level progress in the named work tracker and state clearly when a page table is static rather than connected.
- Record decisions with the reason, affected milestones and an observable event that would trigger review.
- Describe a risk as something that might happen and a dependency as work that must happen first; document both when a dependency could slip.
- Give every handover open item a plain-language effect, interim owner role and follow-up point instead of assigning it vaguely to the project.
- After a decision or target changes, update the authoritative page promptly and check linked pages for outdated consequences or dates.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
What project information does this template cover?
The five pages cover the project overview, milestone sequence, decisions, risks and dependencies, and handover to Operations. The worked example is a fictional office move, with roles, sample dates and illustrative figures clearly identified as examples. It is designed to help participants find shared context, not to replace the detailed task tracker.
What kinds of projects suit a Project Delivery Room?
Use it for cross-functional projects with a defined outcome, dependencies, decisions and a receiving team, such as an office move, facilities change or internal service rollout. Adapt the roles and records to the project's actual governance and delivery approach. It is less suitable for a personal task list or a project that has no shared milestones or handover.
Who should own and update the site?
The template assigns coordination to a Project Lead, with workstream owners maintaining task status in the project work tracker and department coordinators collecting local needs. In the sample, the Project Lead updates the room within two working days of a decision and runs a Thursday check-in. Replace these example responsibilities and cadence with confirmed roles and practices for your project.
How often should milestones, risks and decisions be reviewed?
The example uses a weekly Thursday delivery check-in and specifies event-based review triggers, such as supplier delivery moving past Week 7. Update a page when an agreed target, decision or handover detail changes, while keeping daily task progress in the work tracker. Set the review rhythm to match the project's pace and escalation rules rather than treating the sample weeks as a universal schedule.
Does the template satisfy a project-management or regulatory standard?
It is a communication and reference site, not a certification, control system or substitute for an organization's project governance. The sample illustrates useful practices such as naming accountable roles, documenting decision reasons and recording dependencies, but it does not claim compliance with a particular standard. Confirm any records-retention, accessibility, safety or sector-specific requirements with the appropriate internal owner.
What is the difference between a risk and a dependency here?
A risk is an uncertain event that could affect delivery; a dependency is work another team must complete before a later task can proceed. The sample explains how an item can involve both: record the required work as a dependency and the possibility of delay as a risk. Avoid marking current status from the illustrative tables; the template directs readers to the project work tracker for live task status.
What should we customize before publishing?
Replace the Northstar office-move story, sample figures, weeks, decisions and role assignments with confirmed project information. Check every link and navigation destination, and point any reference to a real work tracker or operating procedure only after its location is confirmed. Keep one authoritative home for project records and make clear which content is static guidance versus current status.
Does this template integrate with a task tracker or decision log?
The supplied site describes a separate project work tracker as the home for daily task status, but it does not configure a live integration or connected decision log. Its tables and sample registers are authored page content, not synchronized records. If your platform supports connected blocks, configure and test the source through the site's setup process before describing information as live.
How is this better than sharing updates in email or meeting notes?
The five-page navigation gives participants a stable place to find scope, milestones, decisions, risks and handover context without searching separate messages. The sample also shows how to connect a changed prerequisite to an affected milestone and responsible role. It does not eliminate project conversations; it gives those conversations a shared reference point and should be maintained by an identified owner.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.