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RESOURCE 2 min read

Guide to Frontline Worker Communication & Engagement

Guide to Frontline Worker Communication & Engagement

What is inside

  • The six reach gaps. Where frontline communication actually breaks, and a six-question diagnostic to score your own operation.
  • Why a mobile intranet does not fix it. The desk model makes seven assumptions. Frontline work breaks all seven.
  • Ten requirements, written before the demo. What a frontline platform has to do, in the order a frontline-built product can do it.
  • The business case. A cost and return model for a 5,000-employee employer, every assumption stated.
  • How to evaluate vendors. Twenty questions and a nineteen-row scorecard to run against every vendor, including us.
  • Industry breakdowns. Retail, healthcare, manufacturing, distribution, hospitality, and field services.

Written for communications, HR, operations, and IT leaders at multi-site companies with 1,000 or more employees. No product content until page 25.

Nine customer stories, including

PetSmart

Roughly 80% of a 55,000-person workforce had little or no access to the previous desktop-centric platform. The branded app closed that gap.

Santee Cooper

Field crews now receive storm alerts and safety notices in the same conversation as office staff, on an app their own employees named.

Andersen Corporation

Two-thirds of a 14,000-person workforce is frontline. Four years ago most had no email access. More than 90% now actively engage.

18+ years built for the frontline · 2M+ users · 98% retention · 90%+ adoption in 90 days · HITRUST · SOC 2 Type II · ISO 27001 · FedRAMP ATO

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Every team. Every employee. Every workflow. One AI platform — built for the frontline. Since 2008, trusted by 2 million+ users with an NPS of 78.

Why Choose Us?

  • Frontline AI: Governed AI for every employee and workflow.
  • Top Security: HITRUST, ISO & SOC 2 certified.
  • Exceptional UX: Delightful on mobile and desktop.
  • Proven Results: 98% customer retention rate.

Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

Trusted by legendary companies