Housekeeping Team Site

Room standards Know the standard before you open the door Sample site for the fictional Alder House hotel. Each room type has an approved standard with reference photos that show how a finished, guest-free room should look: bed, linen, soft furnishings and lighting. Check the standard for your assigned room type, then compare the room in front of you with it. If something differs, report it. Do not improvise a fix. What the standard checks, area by area Use these as a quick scan. The approved standard for your room type has the full photos and layout. Bed and linen Linen sits smooth and square, with the pillow arrangement matching the reference photo for the room type. Corners and edges match the photo Pillow count and position match the photo Cushions and soft furnishings Every cushion and throw listed for the room type is present and placed as shown. Count cushions against the standard A missing item goes in your status note Lighting and small equipment Bedside lights, lamps and switches are in place and respond when switched on. Switch each light on and off once Report a light that does not work. Do not attempt a repair Overall presentation Stand at the doorway and look at the room as a whole. Furniture, curtains and decor should match the reference photo. Check the view from the door Note anything out of place Found something that doesn't match? Go to the page for your next step. Send a room-status note Tell your supervisor what you found and what you did. Report a missing item or equipment issue Describe it so the right owner can act. Who owns the standard, and what to do when it looks wrong The Executive Housekeeper owns the approved room standards. Room standard cards and reference photos are kept in the approved standards library for the property. Supervisors help attendants interpret them on the floor. When the room and the standard disagree Compare the room with the standard for its room type, not with a neighboring room. Do not move items from another room to make up a shortfall. Tell your supervisor which item differs and where it is in the room. Ask before assuming. A question to a colleague or supervisor is part of the job. When the standard itself changes Standards are updated when a room type is refurbished or when the Executive Housekeeper issues a revised card. Your supervisor will brief the team before the new standard applies. Room-status handoffs A clear note beats a quick call Room attendant to supervisor to front desk, in plain words This page shows how to pass on room status. It is not a live status board. A room is described as ready only when the authorized room-status process says so. Until then, your note says what you saw and what you did. A worked example: Room 214, guest-free While checking Room 214 against its standard, the attendant finds one cushion missing from the armchair and the bedside light on the left does not switch on. The room is guest-free. This is the note the attendant gives the supervisor: Room 214, queen room, guest-free. One armchair cushion is missing; the standard lists two. The left bedside light does not come on when switched. I have left everything else as found. I am not marking the room ready. It needs inspection after the cushion is replaced and the light is looked at. The note names the room and its type, states what is missing, says what the attendant did and did not do, and says what happens next. It makes no claim about readiness. Who passes the note to whom Each step has one owner. Attendant writes the note Name the room, observed difference and work status. Room attendant Supervisor reviews it Review the note and route the cushion and lighting issues. Housekeeping supervisor Front desk is told the room is not ready Update the front desk without promising a completion time. Inspection and confirmation Record readiness only through the authorized room-status process. Authorized process Writing a useful status note A good note lets the next person act without walking back to the room to ask. Include Room number and room type Whether the room is guest-free The specific item, such as 'one armchair cushion missing; standard lists two' What you did, such as 'left everything else as found' What you need next, such as 'inspection after replacement' Leave out Words like 'ready' or 'good to go' before the authorized process confirms Guesses about who took an item or why Promises of a time you cannot control Vague phrases like 'a few things off' Comments about colleagues. Describe the room, not the person Handoff questions Can I tell the front desk a room is ready if I think it looks fine? No. Say what you found and what you did. Readiness is recorded by the authorized room-status process, and your supervisor handles the message to the front desk. What if the front desk asks me directly when a room will be ready? Be courteous and honest: 'It is waiting on inspection. My supervisor will update you.' Then let your supervisor know the front desk is waiting. Does this site show which rooms are ready right now? No. This site explains how to pass on information. Live room status is held in the authorized room-status system. What if I am not sure which room type I am in? Check your assignment sheet, or ask your supervisor before you compare the room with a standard. Using the wrong card leads to wrong reports. I noticed something that is not in my room, but a colleague's. What do I do? Tell your supervisor quietly and describe what you saw. The goal is a correct room, not blame. Supplies and help Report a missing item once, clearly, to the right person For room attendants and supervisors at Alder House A missing cushion or a bedside light that will not switch on is easy to fix when the report says exactly what is wrong and where. Start with the category below that fits, follow the five steps to word your report, then hand it to your supervisor. If you have not yet written your room-status note, the room-status handoffs page shows a worked example for Room 214. What to report, and where it goes Alder House sample categories. Each issue has an owner who can act on it. Linen and soft furnishings A missing cushion, throw or pillow compared with the room standard A damaged or mismatched item that cannot be put right in the room Goes to: housekeeping supervisor, then the linen room Lighting and small equipment A bedside light that does not switch on A lamp or switch that looks loose or damaged Goes to: housekeeping supervisor, then maintenance Cart and room supplies Cart stock short of what the shift needs A supply item missing from the room set-up list Goes to: housekeeping supervisor, then the supply store How to describe a missing supply or equipment issue Five steps. You can do the first three before you leave the doorway. Name the room and type For example: 'Room 214, queen room, guest-free.' Say what is wrong and where For example: 'Left bedside light does not switch on' or 'one armchair cushion missing; the standard lists two.' Say what you did For example: 'Switched it on and off once. Left everything else as found.' Do not attempt repairs. Hand it to your supervisor Give the note at your next check-in, or sooner if the room is waiting. Use the same words in the note as in conversation. Follow up at shift handoff If the issue is still open when your shift ends, tell the incoming supervisor so it is not lost. Who to ask, and when to go further Ask your housekeeping supervisor first. They know the owner for each kind of issue and the local contacts for the property. If your supervisor is unavailable, ask the next supervisor on shift or the Executive Housekeeper's office. Roles at a glance Room attendant: reports what differs from the standard and what they did. Housekeeping supervisor: routes the issue to the owner and updates the front desk. Maintenance: looks at lights and other equipment issues. Linen room: supplies replacement soft furnishings and linen. Front desk: keeps guests informed once the supervisor passes on room status. Raise an issue again, kindly, if it is still open at the end of a shift. Teams work best when people say what they see, ask when unsure and thank colleagues who follow through.