A clear note beats a quick call

Room attendant to supervisor to front desk, in plain words

This page shows how to pass on room status. It is not a live status board. A room is described as ready only when the authorized room-status process says so. Until then, your note says what you saw and what you did.

A worked example: Room 214, guest-free

While checking Room 214 against its standard, the attendant finds one cushion missing from the armchair and the bedside light on the left does not switch on. The room is guest-free. This is the note the attendant gives the supervisor:

Room 214, queen room, guest-free. One armchair cushion is missing; the standard lists two. The left bedside light does not come on when switched. I have left everything else as found. I am not marking the room ready. It needs inspection after the cushion is replaced and the light is looked at.

The note names the room and its type, states what is missing, says what the attendant did and did not do, and says what happens next. It makes no claim about readiness.

Who passes the note to whom

Each step has one owner.

  1. Attendant writes the note

    Name the room, observed difference and work status.

    Room attendant

  2. Supervisor reviews it

    Review the note and route the cushion and lighting issues.

    Housekeeping supervisor

  3. Front desk is told the room is not ready

    Update the front desk without promising a completion time.

    Housekeeping supervisor

  4. Inspection and confirmation

    Record readiness only through the authorized room-status process.

    Authorized process

Writing a useful status note

A good note lets the next person act without walking back to the room to ask.

Include

  • Room number and room type
  • Whether the room is guest-free
  • The specific item, such as 'one armchair cushion missing; standard lists two'
  • What you did, such as 'left everything else as found'
  • What you need next, such as 'inspection after replacement'

Leave out

  • Words like 'ready' or 'good to go' before the authorized process confirms
  • Guesses about who took an item or why
  • Promises of a time you cannot control
  • Vague phrases like 'a few things off'
  • Comments about colleagues. Describe the room, not the person

Handoff questions

Can I tell the front desk a room is ready if I think it looks fine?

No. Say what you found and what you did. Readiness is recorded by the authorized room-status process, and your supervisor handles the message to the front desk.

What if the front desk asks me directly when a room will be ready?

Be courteous and honest: 'It is waiting on inspection. My supervisor will update you.' Then let your supervisor know the front desk is waiting.

Does this site show which rooms are ready right now?

No. This site explains how to pass on information. Live room status is held in the authorized room-status system.

What if I am not sure which room type I am in?

Check your assignment sheet, or ask your supervisor before you compare the room with a standard. Using the wrong card leads to wrong reports.

I noticed something that is not in my room, but a colleague's. What do I do?

Tell your supervisor quietly and describe what you saw. The goal is a correct room, not blame.