- Support Teams & Routing Rules — Admins can now create support teams, add members, and configure routing rules that automatically assign incoming Service Desk tickets to the right team based on request type, category, or other criteria.
Release Notes
- Service Desk Knowledge Base — Admins can now build a searchable internal knowledge base within Service Desk, with a multi-stage approval workflow, deflection tracking, version history, and bulk JSON export.
- AI Conversational Ticket Creation — The Ask AI assistant can now detect when a user wants to file a support ticket and guide them through creating one via a conversational, multi-turn chat — without ever leaving the assistant.
Welcome to the MangoApps Workforce product changelog. This is where we share new features and capabilities as they ship.
For the past two years, we've been heads-down building — rethinking how workforce management, HR, operations, and employee experience come together in one platform. During that time, we shipped hundreds of features across scheduling, onboarding, performance management, asset tracking, service desk, knowledge management, and more — all without much fanfare.
That changes now. We're coming out of stealth mode and will be publishing updates here regularly as new features go live. Each update will highlight the most significant additions — what they do, who they help, and where to find them.
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