New Colleague Welcome
A first-week welcome page that helps new colleagues prepare for day one, find essential workplace information, and plan useful conversations and reflection. Give each new starter a clear path from setup tasks to the people and resources they need.
Every employee gets a seat — priced per employee in Communications & Intranet, quoted with this template ready.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Built for: Technology and software · Professional services · Healthcare administration · Higher education
Overview
New Colleague Welcome is a first-week intranet page for people starting a role and the colleagues who support them. It brings practical preparation, conversation prompts, reflection, and common questions into one place, so a new starter can see what to do, who to ask, and where to find dependable information. Its purpose is orientation and wayfinding, not a complete HR case-management system.
Use the page before or during a colleague’s first week. A manager or onboarding coordinator can share it ahead of time, confirm which preparation tasks apply, and use its prompts to structure introductions and check-ins. The benefits and policies answers should point to your current source pages, while the “not ready” guidance should identify a real support owner and a safe next step. Treat sample copy as illustrative and replace it with your organization’s actual processes, contacts by role, and working links.
This template is not a substitute for contracts, required training, identity verification, policy acknowledgements, or legally required notices. Do not put confidential employee-specific details on a broadly accessible welcome page. Before rollout, test access and links using the permissions a new colleague will have, and assign an owner to review the page when onboarding processes or linked policies change. For a larger hub, keep this page as the welcoming entry point and link to role-based department pages rather than adding every procedure here.
Standards & compliance context
- Treat this welcome page as orientation content, not as evidence that required notices, training, acknowledgements, or employment procedures have been completed.
- Have People Operations or qualified local reviewers verify links and any jurisdiction-specific benefits, privacy, or employment information before publishing.
- Restrict employee-specific or confidential information to approved systems and permissions; do not place credentials or sensitive personal details on a general welcome page.
- For pages available to a restricted employee audience, check keyboard access, heading structure, link clarity, and contrast against WCAG 2.1 AA expectations.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
What's inside this template
Make your first week a good beginning
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Welcome to the fictional Northstar Services team. Meet your colleagues, get comfortable with the work and make room for questions.
Before your first day
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Confirm the plan Ask your manager where to start, who to meet and what to bring. Check your access Use the approved setup instructions for your account and equipment. Make a short question list Write down anything that would help you feel prepared.
A first-week conversation plan
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Connect Meet your manager and the people you will work with. You and your manager Explore See how work moves through the team. You and a teammate Try Agree on a manageable first task and where to get help. Reflect Share what is clear and what needs another conversation.
Keep these questions handy
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The work What does a good outcome look like? How do we share progress? The team Who can help with different questions? Which conversations should I join?
Before the week begins
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Where do I find benefits and policies? Use the current, approved company resources. Ask your manager or People team for the correct destinations. What if something is not ready? Tell your manager what is missing so you can agree on another useful next step.
How to use this template
- Replace the sample orientation copy with your actual first-week sequence, identify the page owner by role, and add links to current benefits, policy, and onboarding resources.
- Check each destination using a new colleague’s access level, remove instructions that do not apply, and provide separate links for location or role-specific requirements.
- Share the page before the start date when access permits, and ask the manager or onboarding coordinator to confirm the colleague knows whom to contact for questions.
- Use the preparation guidance and conversation prompts during the first week, assigning any unfinished setup task to a specific support owner with a follow-up point.
- Invite the colleague to use the reflection prompts at the end of the week, then review unanswered questions and update the page when a process or source link has changed.
Best practices
- Put the first action a new colleague should take near the top of the page, and keep deeper reference links below the welcome and orientation guidance.
- Name an accountable owner by role and give colleagues a clear route to report missing access, equipment, or inaccurate page content.
- Write setup tasks so a colleague can verify completion, such as confirming account access, rather than using vague instructions like “get settled.”
- Separate universal guidance from role-, location-, and remote-work instructions so readers can quickly identify what applies to them.
- Link to authoritative benefits and policy pages instead of copying details that may become stale when the source changes.
- Use conversation prompts to support manager and buddy check-ins, but leave room for questions specific to the colleague’s role.
- Test the page on a narrow screen and with keyboard navigation, and use descriptive headings and link labels that make sense out of context.
- Review the page whenever onboarding ownership, setup steps, or linked policy destinations change, and remove obsolete instructions promptly.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
Who is this welcome page for?
It is designed for new colleagues and the people helping them settle in, such as a manager, onboarding coordinator, or assigned buddy. The page focuses on first-week preparation, conversations, and finding essential resources. Adapt the language and links for the roles and locations your onboarding process covers.
When should a new colleague use it?
Share the page before the start date if the colleague can access it, then use it throughout the first week. A manager or buddy can revisit the conversation prompts during check-ins and use the reflection section at the end of the week. Keep it available afterward as a reference to benefits, policies, and support routes.
Who owns the page and keeps its information current?
Assign a named role, such as the onboarding coordinator or People Operations content owner, to review the page and its links. Managers and buddies should handle individual questions and confirm which setup tasks apply to the new colleague. Set a review cadence that matches policy and link changes, and provide a route to report outdated information.
Does this page satisfy employment or onboarding requirements?
No; it is a welcome and navigation aid, not a substitute for required employment notices, training, policy acknowledgements, or local onboarding procedures. Link to the authoritative internal policies and required systems, and have People Operations or legal reviewers confirm any jurisdiction-specific requirements. Keep restricted documents behind the organization’s approved access controls.
What should the new colleague do if equipment or access is not ready?
Use the page’s guidance to contact the assigned manager or onboarding support owner, describe what is missing, and state which task it blocks. The owner should provide a usable next step, such as a temporary approved device or an alternate way to complete orientation. Do not encourage sharing passwords or using unapproved accounts to work around a delay.
Can we customize the page for different roles, offices, or remote colleagues?
Yes. Keep shared first-week guidance on the main page, then link to role-specific, department, or location pages where requirements differ. Make remote and office-based instructions explicit, and remove links or tasks that do not apply. Avoid maintaining multiple copies of the same policy information; link to its authoritative source instead.
How should this page connect to benefits and policies?
Link directly to the current benefits guide, policy library, and relevant enrollment or acknowledgement systems. Use descriptive link names so colleagues can tell what each destination contains before opening it. Check permissions and destination links with a new-starter account, since a link that works for an administrator may be inaccessible to a new colleague.
How is this better than sending a welcome email or checklist?
A welcome email is useful for a personal introduction, but its links and instructions can become hard to find after the first day. This page keeps preparation, conversation prompts, reflection, and answers together in a reusable, navigable place. It should complement direct conversations and required task-tracking systems rather than replace them.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.