Layaway Counter Daily Audit

Daily inspection template for layaway operations, covering active account due dates, payment tracking, storage organization, unclaimed layaway aging, and system reconciliation accuracy.

Audit Scope and Opening Check

• Audit date and shift recorded
  Record the date and time the daily layaway audit was completed.
• Layaway counter open, staffed, and ready for transactions
  Verify the counter is operational and assigned staff are present for the business day.
• Daily audit log available and current
  Confirm the audit worksheet, log, or system report is available for review and current for today.

Active Account Due Date Tracking

• All active layaway accounts reviewed against today's due date list
  Verify every active account was checked against the current due date report or system queue.
• Accounts due today identified and flagged for customer follow-up
  Confirm accounts with payments due today are clearly identified for notification or cashier action.
• Overdue accounts reviewed and escalation steps documented
  Check that overdue layaway accounts are reviewed and handled according to store policy.
• Next payment due dates match system records
  Verify the due date shown on the active account record matches the POS or layaway management system.
• Customer contact notes updated for due or overdue accounts
  Confirm follow-up notes, call attempts, or reminders are recorded where required by store procedure.

Storage Area Organization and Merchandise Control

• Layaway items stored in designated, secure area
  Verify all layaway merchandise is kept only in the approved storage location.
• Items labeled with correct customer or account identifier
  Check that each item or package is clearly labeled to prevent mis-picks and account mix-ups.
• Storage area organized and aisles or access paths unobstructed
  Confirm merchandise is arranged so staff can access items safely and efficiently without obstruction.
• Damaged, opened, or unprotected items identified and documented
  Verify any damaged or compromised layaway merchandise is noted and separated per store procedure.
• High-value or restricted items secured according to store controls
  Confirm items requiring additional security are stored in the proper controlled location.

Unclaimed Layaway Aging Review

• Unclaimed layaway aging report reviewed today
  Confirm the aging report or queue was reviewed for items past expected pickup or payment milestones.
• Accounts nearing cancellation or hold expiration identified
  Verify accounts approaching policy deadlines are flagged for action before expiration.
• Unclaimed items documented for next-step disposition
  Check that items eligible for cancellation, return to stock, or other disposition are documented per policy.
• Aging exceptions or customer disputes escalated
  Confirm any disputed or exception cases are escalated to the supervisor or manager.

System Reconciliation and Record Accuracy

• System account totals match physical layaway file count
  Verify the number of active, overdue, and held accounts in the system matches the physical or printed control record.
• Payments posted today match receipts and transaction history
  Confirm all payments received are posted correctly and supported by receipts or transaction records.
• Discrepancies identified and corrected or assigned for follow-up
  Check that any mismatch between system data and physical records is documented and assigned for resolution.
• End-of-day reconciliation completed or scheduled
  Verify the layaway reconciliation is complete for the day or formally scheduled with ownership assigned.