Enabling the Frontline Workforce with an Employee SuperApp

May 30, 2024

What is an Employee SuperApp

An Employee SuperApp focuses primarily on unifying the tools and resources an employee uses in their daily work life, particularly on the frontline. The goal of an Employee SuperApp is to present your organization with a tool that can be molded and customized to accomplish exactly what your company needs.

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10 Benefits of an Employee SuperApp

There are many tools and applications that employees need to access on a daily basis to effectively do their jobs. Each app is generally designed to fulfill a specific business need, such as an employee using Slack for internal team communication or ADP to access their paystubs. With an Employee SuperApp, your organization can realize many top-line and bottom-line benefits to improve operational excellence and employee experience.

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Boost Frontline Communication With An Employee SuperApp

Your frontline employees are the beating heart of your organization and are often the ones that interact with your customers on a daily basis. Yet, many organizations are failing to equip their frontline workers with the proper tools they need to succeed in day-to-day operations. This can largely be attributed to frontline employees simply not being provided the same tools and resources that desk-based workers receive. As a result, they're forced to use inadequate systems and limited tools to do their jobs.

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The Journey from Traditional Tools to an Employee SuperApp

Moving towards digital tools is an essential first step in modernizing the workplace and enhancing employee productivity across your frontline. However, simply adopting digital tools doesn't automatically solve all problems. Often, these tools are designed with only office workers in mind, leading to a fragmented and less than optimal experience particularly for deskless and frontline workers.

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Empowering Frontline Employees Starts With Mobile Enablement

Creating a positive employee experience that empowers frontline employees is a top priority in today’s workplace. In doing so, your organization can reduce turnover, improve efficiency, build a more engaged and satisfied workforce, and improve customer experiences. When it comes to providing employees with essential tools and resources, an Employee SuperApp is your best bet.

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How To Improve Frontline Employee Experience

Your employees are drowning in the constant introduction of new systems to learn, master, and use on a daily basis. Frontline workers, especially, can’t be reasonably expected to access all the various systems required to access company information. It is not only outside their field of expertise, but also is usually exceptionally difficult to do via mobile. When your frontline employee experience is scattered and confusing, your customer experience suffers.

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The Key To Frontline Employee Retention Is Fostering Community

Many companies are neglecting their frontline workers, which can lead to burnout, apathy, and increased employee turnover. With your frontline employees at the forefront of your business, making sure they stay connected and part of your workplace community has never been more important.

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What Do Your Frontline Workers Actually Want?

It’s easy to justify equipping your desk employees with the proper tools to do their daily job as they generally work from one location. But what about your frontline and deskless employees? Your frontline workers face a whole other set of barriers to communication that can make it difficult for them to be properly engaged. As they are primarily mobile and not always reachable, work can quickly become very isolating and disengaging.

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The Complete Guide To Deskless Worker Communication

Most companies give their corporate teams modern devices and software for communication and collaboration. However, decision-makers don’t have enough insight into the needs of their deskless employees. As a result, those workers don’t get access to the tools they need, leaving them feeling undervalued. With poor access to communication, they also don’t see the bigger picture to which their work contributes.

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5 Tips To Improve Frontline Employee Engagement

In many organizations that have a distributed workforce, there is often a disconnect between office and frontline workers. The office workers communicate with modern tools, leaving frontline teams out of important conversations. While every single employee might not need a company email address, frontline workers still need to be in the loop.

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How To Motivate Frontline Employees

In many industries, frontline workers are treated like an afterthought, and for many reasons, it can be challenging to keep them engaged with their work. In this article, we will explore the reasons for this and offer some advice on how to motivate frontline employees with an Employee SuperApp.

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