Product Update - October 18, 2026

Chat Channels and Threads — team chat channels and threaded conversations, a Slack and Teams alternative

Chat now has channels. People can browse public channels, search for one, join it, or create their own, and a channel can be public or private, archived and later restored. Replies can go into a thread in a side panel, so a channel's main conversation stays readable. People follow the threads they care about from a Threads view, and a reply can also be sent to the channel. Messages can be pinned, saved for later, forwarded to up to five conversations, marked unread or set to remind you later. The message box adds polls, scheduled send, voice notes with transcripts, GIFs and drafts that are kept between sessions, and @channel and @here mentions are limited to the people an administrator allows. Each person can choose how much a conversation notifies them, set a status or Do Not Disturb, and jump to any conversation with Cmd+K. All of this works on the web, on the phone and through the API.

Use case: A regional operations team moves its daily updates into a #store-ops channel, discusses each issue in its own thread, and pins the week's priorities to the top so new members see them first.

Available in: Chat → Browse Channels, Threads and Saved

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Shift-Aware Chat for Frontline Teams — frontline team messaging that follows locations and shifts

Chat channels can now keep their members in step with the organization. A channel can follow a group, and administrators can create a channel for every location, one for whoever is on shift at each location and a team channel for every manager, so nobody has to add and remove people by hand. A conversation shows who is on shift now. People can @onshift the coworkers currently working, or message whoever is on shift by location and role. Approvals waiting on a person arrive as cards in Chat and can be approved or rejected there, and people can choose to receive their notifications in Chat as well. An Important message can name a backup who is told when the message is not confirmed in time. On the phone, conversations update live, can be translated into the reader's language, and support push-to-talk with a walkie-talkie mode that plays voice clips as they arrive.

Use case: A shift lead at a distribution center sends a message to everyone on shift in the receiving dock, and the supervisor approves a waiting request from its card in Chat without opening another app.

Available in: Chat → Settings, and On shift now in each conversation

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Stage Wall and Break-Room Screens for Town Halls — town hall Q&A display, QR join and live broadcast to break-room screens

Livestreamed sessions can now run the room as well as the stream. A full-screen stage wall behind the speaker shows the question being answered in large type, the next questions by votes and the company's logo, and it opens from a display link that needs no sign-in. Moderators put questions on stage, pin them or clear the stage from the host console, and can replace the link at any time. A QR code on the wall, the host console and a printable sheet lets people in the room sign in on their phones and go straight to the session's Q&A. Each session also chooses whether askers' names are shown to everyone, to moderators only or to nobody. While a session is live, it can take over the Digital Signage screens at the sites the host picks and then hand them back to their usual playlist. Afterwards, hosts can see how many of the intended audience joined at each site, district and region.

Use case: For a quarterly all-hands held in the headquarters cafeteria, the host projects the stage wall behind the CEO, employees scan the QR code to ask questions from their phones, and the break-room screens at every warehouse show the session live.

Available in: Livestreaming → Host console → Stage wall, and Digital Signage screens

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